Join to apply for the Area Manager - London (FTC) role at myGwork - LGBTQ+ Business Community
Working Period: Full time / 8 months' Fixed-term contract
Reports to: Regional Manager
Salary: £55,000 - £60,000
Overview
Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion.
Our Area Managers are responsible for and accountable for a geographically dispersed group of spaces within our portfolio. This position has both an operational and strategic focus, with the Area Manager leading and supporting our City and Residence Managers to drive forward positive and memorable experiences for our students, as well as setting the future direction for the area. The Area Manager will report directly to the Regional Manager who will drive the region's overall strategic agenda.
Working closely with City and Residence Managers, the Area Manager will ensure their assigned portfolio is safe and secure with residences that meet the established operational, financial and business-related targets. They will take overall responsibility for multiple assets in championing and executing strategies relating to property management operations, implementing agreed policies, procedures and practices, whilst also actively driving improvement and operational excellence. The outcome of this will be the delivery of best in‑class experience to our students to live their best lives and exceptional sales and financial performance for our clients.
It's a big job! This role is a key Management position within the Region and is critical in supporting the Regional Manager to achieve targeted KPI's. You will be responsible for 10 properties across London consisting of approx 3,247 beds.
Responsibilities
* Asset Management – Manage and monitor appropriate health and safety compliance across the area, promote a risk‑free environment, and drive a positive health and safety culture.
* Oversee and support regulatory and compliance issues and manage the financial performance of all spaces in the area.
* Lead continuous improvement and provide value‑added initiatives across the area.
* Work with the Mobilisation team to ensure the smooth set‑up of any new openings.
* Provide and manage an escalation matrix in the event of an emergency, liaising with any press and responding to investors as appropriate.
* Work with wider operations team to drive consistent performance across the portfolio.
* Use your upbeat, open‑minded and outgoing personality to lead, mentor and guide the team to ensure that the student spaces are running smoothly, and new ideas are being welcomed.
* Be Real. Take pride in what you do and own it. Ensuring high standards of all spaces under your leadership.
* Finance – Take a commercial approach to managing the residences whilst actively seeking ways to maximise revenue, including summer occupancy and alternative use strategy, and to identify ways to drive greater efficiency and reduce the cost per bed.
* Be accountable for the delivery of all KPIs of the spaces under your responsibility, including income targets, regular monitoring of performance and necessary action.
* Lead on the annual budget setting process and the budget reforecast for the residences with your management reports.
* Where necessary approve invoices from vendors, contractors and service providers for payment, escalating any issues to the finance team as appropriate.
* Maintain and develop relationships with key players at the local universities, education organisations and other stakeholders to build stronger referral networks and potentially secure future business while empowering your reports to build relationships in this way.
* Work alongside the Revenue Performance team to develop and execute strategies to enhance sales opportunities and performance within the area, ensuring that all properties have an occupancy level in line with the business plan.
Key Performance Indicators – Revenue
* NOI target: Monthly, YTD, against budget for each space
* GOI target: Monthly, YTD, against budget for each space
* Debt target: Monthly, YTD, against budget for each space
* Student Experience – Ensure students live their best life, exceed expectations, re‑book or refer us.
* Deliver outstanding customer service and inspire the teams to initiate resident involvement and social events.
* Continuous improvement and positive feedback from residents, strong social media presence and minimal complaints.
* Be True: Act responsibly towards others and the planet; deliver on Yugo's three Pillars (YugoEco, YuPro and YuGrow).
* People – Lead and inspire operational teams, challenge boundaries, encourage a bias for action, and coach City and Residence Managers through one‑to‑ones, appraisals and development plans.
* Act as a role model, consistently demonstrating Yugo values.
* Build strong relationships with key support functions: Sales, Marketing, Data & Analytics, Systems, Finance, People & Culture.
Key Performance Indicators – People
* Attrition – HRIS monthly across spaces.
* Leavers within 90 days across spaces as per target engagement.
* Participation rate goal in annual engagement survey.
* Survey engagement score from annual survey.
* Performance reviews completion – annually as per target.
* Other metrics to be defined as required.
Qualifications
Key Skills & Capabilities
* Excellent communicator; articulates and reinforces brand story, values and behaviours with teams. Skilled in written and oral English.
* Passion – Shows interest in, anticipates, and responds timely to stakeholder needs; strives to consistently meet service standards.
* Managing resources – Plans, coordinates and manages internal and external resources to accomplish role responsibilities.
* Interpersonal skills – Gives timely feedback and coaching to help teams develop and grow; understands and respects diverse perspectives.
* Administrative skills – Computer literate; strong application of Microsoft Office (Outlook, Excel, Word, PowerPoint).
* Demonstrable knowledge and experience in producing sound technical reports.
Experience and Knowledge
Essential
* Minimum of 5 years’ experience within property management.
* Relevant experience managing teams (e.g., hospitality, residence‑based, student accommodation).
* Proven financial responsibility including managing forecasts, budgets and P&Ls.
* Experience delivering projects on time and to a high standard.
* Experience developing a continuous improvement culture and impacting operational change.
* Resilience, adaptability and strong cultural diversity awareness.
* Qualification and/or willingness to undertake training in Carbon Literacy.
Desirable
* Experience in other markets and areas.
* Relevant business or hospitality degree.
* Competency in other languages.
* Experience working with diversity and in different markets.
The Yugo team is a force for good, our mission is to harness this passion to deliver an extraordinary living experience that supports the transition to and from student life.
EEO Statement
We welcome applications from all backgrounds and are committed to providing an inclusive work environment.
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