Job summary
Looking for your next IT Analyst contract?
Join a global Aerospace components manufacturer to provide your expertise.
Key skills required for this role
IITL, Comptia, IT Support, IT Analyst, IT Helpdesk
Important
Experience providing IT support and hardware deployment.
Job description
Our client, a prominent player in the aerospace sector, is currently seeking a skilled Second Line IT Analyst to join their team on a contract basis in Wimborne.
Key Responsibilities:
1. Providing second line IT support, managing and resolving incidents in a timely manner
2. Monitoring system performance to ensure optimal operation and identifying areas for improvement
3. Collaborating with first line support and other IT teams to ensure seamless service delivery
4. Assisting in the deployment and maintenance of IT infrastructure and software
5. Implementing security measures and ensuring compliance with established procedures
6. Maintaining accurate documentation of issues and solutions
7. Providing technical guidance and mentorship to junior team members
8. Participating in continuous improvement initiatives to enhance IT service quality
Job Requirements:
9. Experience in an IT support role, with a particular focus on second line support
10. Strong analytical and problem-solving skills
11. Understanding of IT infrastructure, including networks, servers, and software applications
12. Excellent communication skills for effective liaison with internal and external stakeholders
13. Proficiency in using IT support software and tools
14. Attention to detail and commitment to delivering high-quality service
15. Ability to work effectively both independently and as part of a team
Candidates will be required to go through a baseline security clearance check before starting. This can take up to 4+ weeks.
The successful applicant will be in contact with US ITAR controlled technology, goods, and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process.
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