We’re looking for a Holidays Operation Team Leader to take the lead in presenting and looking after the National Trust’s two holiday cottages at Wicken Fen, CB7 5XP. This role is all about high standards, care and attention to detail.
The role may also include helping with change‑over cleans in cottages, and is predominantly 5 hours per week on Fridays (10‑3) but occasionally Monday or Saturday instead if cover is needed.
Internally you'll be known as a Holidays Operation Team Leader.
Interview date: 22nd June 2026
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
You’ll be focused on making sure that our operations are compliant with health and safety. You’ll be familiar with working to risk assessments, COSHH procedures, accident reporting and fire safety. You’ll help to coordinate maintenance work and repairs, making sure our cottages are safe and look their best for our guests, and that all our guest materials are up to date and in good order.
You’ll work with the Holidays Manager and the Holidays Assistant Managers in the area to provide a service that’s efficient, effective and flexible. You’ll be undertaking audits, ordering stock and linen, creating rotas, ensuring there’s cover for changeovers and that we always meet our high standards in line with our Holidays changeover guide.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we’re looking for
* able to lead, support and develop a team
* confident in dealing with all kinds of situations, including complaints
* focused on giving great service to everyone you meet
* a team player, but also happy to work on your own initiative
* well‑organised and adaptable
* willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Season ticket loan
* EV car lease scheme (for roles that meet the salary criteria)
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
National Trust place
Wicken Fen, Lode Lane, Ely, CB7 5XP
Documents
Holidays Operation Team Leader - Career Level A2.pdf
Requirements
Compliance. Eligibility to Work in the UK
Additional information
Closing Date: 14th June 2026
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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