Description HR Support Officer - Transactions | 8660 | Permanent Contract | 28 hours per week | £25,584 per annum pro rata | Grade E | Norwich An opportunity has arisen for an HR Support Officer to support the delivery of a HR Transactions service that feed into employees’ terms and conditions and pay. You will handle day to day queries and provide advice and guidance on HR processes, working with customers, managers and other HR colleagues to identify solutions in line with policies to support best practice. Activities will need to be prioriti s ed and you will need to work accurately and delivered to defined standards and timescales. There is the need to use excellent customer service skills and communicate effectively with team members and customers. You will establish and maintain good working relationships with all customers and HR and Payroll teams. Ideally you will have a good working knowledge and understanding of HR and payroll transactional processes and calculations working with specialised HR and Payroll IT systems. Interviews will take place via video technology, where you will have the opportunity to discuss your working arrangements. We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity. For further information please contact Rachael Morris, HR Transactions Team Leader at rachael.morris@norfolk.gov.uk or Jennifer Baker, HR Transactions Team Leader at jennifer.baker2@norfolk.gov.uk These are some benefits you can enjoy by working for Norfolk County Council: Competitive salary Generous holiday entitlement Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need. Financial benefits such as: ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. A Blue Light card for Fire Service and Social Care Workers Relocation expenses (where applicable) An advance of your expenses if you travel for work A payment if you refer someone you know to a hard to fill job Before you apply, we recommend reading the full Job Description and Person Specificatio n to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here. Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email. Closing date: 12th September 2025 at 23:59 Please note that, due to the urgency of this requirement, we will be assessing applications as soon as they are received and may therefore need to close the advert sooner than the closing date.