We are pleased to be working with a passionate company who through growth are looking for an experienced Customer Account Manager to join their team on a full time, permanent basis. They are based just outside of Newark therefore own transport is essential.
For the role of Customer Account Manager the ideal candidate with come from a IT/Technical/SaaS background and have previous, proven experience as an Account Manager. Any business development experience would also be welcomed.
Package:-
- Salary £35,000 plus a Company Performance Bonus. A commission structure will follow in the future.
- Company Pension Scheme, Private Health Insurance.
- Hybrid working after probation can be discussed with the option of working 1 day at home per week.
- Professional development opportunities.
We are looking for an enthusiastic and client-focused individual as you will play a critical role throughout the journey of their customers; maintaining and developing successful customer relations whilst driving opportunities for addition business. You will be joining a very friendly and hard working team. We are looking for someone who can build rapport with people, be organised and adaptable.
Key Responsibilities:-
- Act as the primary contact for customers, addressing enquiries, resolving issues and providing timely support.
- Deliver demonstrations of software and capabilities/highlight potential benefits for customers existing and new.
- Develop a clear understanding of each clients business needs and maintain regular contact with existing clients.
- Identify opportunities to expand service offerings with current clients, upselling where appropriate.
- Partner with the onboarding team to ensure a smooth handover for new clients.
- Work closely with other internal teams to enhance the overall client experience.
Qualifications & Skills:-
- Minimum of 3 years in a client relationship, account management role.
- Exceptional communication skills with the ability to build rapport and credibility quickly.
- Experience using CRM platforms
- Full UK Driving Licence as some travel may be required.
If you are someone who if looking for personal and professional growth, feel that you have the right skills then please email Natalie Fox
Reflect Recruitment Group are operating as an employment agency under the Employment Agencies Act 1973