Overview
At Solus we continue to invest in our future and strengthen our repair capability. We’re looking for an experienced Production Lead who combines technical expertise with a strong customer and quality focus. This role is suited to a confident individual who takes ownership, works collaboratively with others and understands the importance of getting things right first time for customers, technicians and the wider business.
Responsibilities
What you’ll be doing: As a Production Lead, you will run, motivate, develop and lead your team, ensuring the team delivers a world class customer service, meeting customers’ needs and keeping promises, whilst meeting performance targets and operational objectives.
Lead and coordinate the workflow of repairs within the site, ensuring financial, volume and quality targets are achieved, ensuring high quality repairs within company procedures to maximise customer satisfaction. Manage productive and support departments, providing high standard of engagement, motivation and employee relations. This role will report to the site manager.
* Management and coordination of productive and support staff to ensure effective workflow of repairs to meet the volume, sales, cost and customer/quality targets.
* Ensuring all Blueprint/Procedural/BS10125 regulations are always adhered to.
* Accountability for meeting and improving on customer satisfaction targets.
* Achieve and maintain and embed all “best practice” and “lean activities” as instructed by business strategy.
* Achieving budget sales and cost targets weekly, monthly and annually.
* Ensuring all health and safety policy and procedures are always followed with all staff utilising safe working practises and monitor the correct use and storage of PPE.
* Achieving plan departmental and site productivity by effective holiday planning, workshop loading, scheduling, motivation and performance management of the productive staff.
* Ensuring company requirements for all legal and head office submissions.
* Apply Standard Operating Procedure in accordance with policy standards.
* Ensuring regular 1 to 1’s and quarterly reviews are undertaken in a timely manner and ratings are correctly applied.
* Build alongside the site manager to ensure talent identification and appropriate succession planning is in place.
Qualifications
You would have previous experience in a similar role with the following skills/knowledge:
* Experience of high-volume accident repair management and scheduling (essential)
* Deep understanding and experience of BS10125 regulations (essential)
* Knowledge and experience of Thatcham repair methods
Benefits
Competitive salary based on location, skills, experience, and qualifications.
Bonus opportunity tied to your performance and the overall success of Solus.
Company pension scheme with employer contributions.
33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
Save money with up to 40% discount on Aviva products and other retailer discounts.
Share in Aviva’s success through the Aviva Save As You Earn scheme.
Supportive policies including parental and carer’s leave.
Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
Equal Opportunity Statement
At Solus we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.
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