Senior Salmon is looking for an IT Systems Administrator to be the first point of contact for IT-related issues at our clients head office ensuring smooth day-to-day operations by providing and effective and responsive support to local and remote users.
Youll also help maintain the companies infrastructure, working closely with colleagues across the world to drive operational excellence in a dynamic, international environment.
Duties will include:
1st and 2nd level User Helpdesk Support of internal customers via ticketing system (Service Now), email and phone
Managing IT hardware, equipment and software requirements
Managing user accounts and access policies
Prepare, document, plan, organize, execute and validate IT changes
Contribute to companywide IT infrastructure and security projects in close cooperation with the CCM EU & US IT
Analyze possibilities to automate activities, propose solutions and implement
Provide hands on technical support for random IT questions and on-site hardware support.
Develop and deliver training materials and sessions to help employees maximize their productivity.
Maintain detailed documentation configurations, policies, and procedures.
We would look for the following skills / experience
3+ years working in 1st and 2nd level IT support tasked with infrastructure, business applications and user support in an international environment
Knowledge of IT network ...