Job Title: Student Adviser
Location: Aston University Campus, Aston Students' Union, B4 7BX
Salary: Circa £27,319 per annum DOE
Full-time, 36.5 hours per week
Contract: Permanent
About Us:
Aston Students' Union (SU) is a vibrant membership organisation representing students. We offer a wide range of services including advice and support, a student representation framework, over 100 clubs and societies, accommodation services, and headline annual events.
The Role:
We are seeking an experienced, dynamic, and committed Student Adviser-Advice & Support to join our Advice Team, providing professional, impartial, confidential, and high-quality guidance to 18,000 students. The role focuses on academic, housing, and money-related issues, including academic appeals, complaints, and disciplinary matters.
Key Responsibilities:
1. Provide high-quality advice on academic matters, including appeals, academic offences, complaints, disciplinary issues, and exceptional circumstances.
2. Offer guidance on housing and accommodation issues, tenancy agreements, deposits, disputes, and rent arrears.
3. Assist students with budgeting and income management.
4. Accompany students to university meetings and hearings where appropriate.
5. Maintain accurate ...