Interested in improving the technology and features powering Alexa? We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services. Alexa Data Services’ mission is to provide high-quality labelled data for machine learning (ML) technologies.
As Team Manager, you will be responsible for :
• Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
• Support hiring and training of new Associates
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
• Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
• Track quality and utilization metrics
• Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean
• Communicate effectively in English
We are seeking an experienced team manager to join our operations in Cambridge to develop, manage, and support our Amazon Data Services team with Speech and language solutions.
The ADS team researches and delivers high-calibre multi-language Text-to-Speech technology, leading to voice quality and accuracy.
BASIC QUALIFICATIONS• Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management.
• Proficiency verbal and written communication skills in English
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
PREFERRED QUALIFICATIONS• Experience with process improvement/quality control tools and methods
• Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
• Leadership experience in coaching and performance management
• Experience in managing process and operational escalations • Experience with aspects of speech and language technology
• Fluency in a foreign language (German, French or Italian) is a plus
• Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.