PLEASE NOTE THIS ROLE IS FULLY ONSITE AND DOES NOT ATTRACT A SPONSORSHIP LICENCE
This role will broadly work across practice support areas which will include workflow, reception and medical secretaries to provide a positive and friendly professional image and patient experience.
Main duties of the job
The main duties are detailed in the job description, including but not limited to:
* Administration
* Medical Secretary duties
LSMP are committed to creating a diverse and inclusive environment. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Leeds Student Medical Practice strives to provide inclusive, non-judgemental person-centred care to a diverse student population coming from the UK and around the world. Our ethos is grounded in compassion, accessibility, and equity, recognising the unique pressures and challenges of student life.
The Practice clinical priorities include Sexual and Reproductive Health, Mental health and wellbeing, young adult long-term condition diagnosis and management, and LGBTQIA+ Health. There is a strong focus on prevention, early intervention, and continuity of care.
We are seeking colleagues, both clinical and non-clinical, who are willing to work with the needs of the registered patients and are open to developing their skills in responding to the clinical priorities. We are seeking colleagues who are empathetic, adaptable, and committed to delivering high-quality, holistic NHS care.
Job responsibilities
Patient Administration
* Acknowledging new patient records
* Register new patient records
* To sort and date-stamp all incoming patient related mail
* To scan documents onto the clinical systems
* To manage medical requests and respond accordingly
* Ensure correspondence is appropriately actioned when the clinician is not required to view it
* Be able to locate documents as needed by the clinical and non-clinical user
* Carry out other administration related tasks as delegated by supervisor/manager
Reception Duties
* Greeting and booking in patients for surgeries and clinics
* Dealing with patient enquiries efficiently and courteously
* Signposting patients to the correct service
* Initiating contact with and responding to requests from patients, team members, and external agencies
* Input data into patient's healthcare records as necessary
* Direct requests for information i.e., SARs, insurance and DVLA forms to the relevant team
* Manage all queries as necessary in an efficient manner
* Carry out system searches as requested
* Always maintain a clean tidy effective working area
* Support all clinical team's general tasks as requested
* To ensure that all visitors and telephone callers to the practice are greeted professionally
* To ensure all telephone calls are managed appropriately
* To ensure all e-requests are dealt with
* To manage the flow of patients arriving at the reception desk for appointments, prescriptions, or queries
* To administer the e-consultation process
Administration Duties
* Ensuring specimens are ready for the daily courier driver
* To work in accordance with written protocols
* Scanning of documents onto the EMIS system
* Opening and distribution of practice post and ensuring outgoing post is documented in the post book
* Changing details on EMIS as required
Medical Secretary Duties
* To provide administrative support including typing referral letters, and arranging appointments with secondary care and follow up arrangements as required e.g., choose and book
* Dealing with patient notes, tasks, and screen messages from colleagues
* Dealing with all patients and their relatives/carers and external agencies in a caring and professional manner
* General secretarial duties
* Dealing with telephone enquiries to and from but not limited to the following patients, secretaries, and colleagues at hospitals and outside agencies
* Undertaking routine clinical administration duties and other tasks relevant to
Person Specification
* Clear polite telephone manner (E)
* Be computer literate and operate commonly used IT packages (E)
* Able to work as part of a team (E)
* Good interpersonal skills (E)
* Polite and confident (E)
* Flexible and cooperative (E)
* Sensitive and empathetic in distressing situations (E)
* Ability to work under pressure (E)
Qualifications
* Education to GCSE level or equivalent experience (E)
* Administration Qualification (D)
Experience
* Previous experience of administration in the health sector or be able to demonstrate transferable skills from other sectors (E)
* Good clear and confident communicator (E)
* Good standard of literacy (E)
* Ability to work under pressure and prioritise own workload (E)
* Experience working with the public (E)
* Experience of EMIS (D)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,852.60 a year (based on National Minimum Wage)
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