Key Information
The Role: Customer Care Assistant – Part Time
Location: Harlow – CM20 2FB
Working Hours: Monday & Friday 8:30am – 16:30pm / 12 hours per week / 1 hour lunch break
Join our team as a Customer Care Assistant
Join Warwick Estates as the first friendly voice and helping hand for our customers. You'll be at the heart of our service, answering calls and live chats from leaseholders, contractors, and directors, making sure every enquiry is handled with care and professionalism.
What you'll be doing
· Be the first point of contact by phone, live chat and email, answering queries and directing enquiries quickly and professionally.
· Support leaseholders, contractors, and directors with clear information and a helpful attitude.
· Handle a variety of queries, relating to different departments around the business.
· Provide great customer service while keeping accurate records in our systems.
· Get involved in broader property management tasks as you grow in the role.
Qualifications & Skills
Essential
· Possess an excellent telephone manner
· 1-2 years within a Customer Service environment
· Good organisational skills
· Good Information Technology (IT) skills
· Good knowledge of Microsoft applications - Word, Excel, Outlook
Desired
· A basic understanding of Property Management principles
About Warwick Estates
Warwick Estates is a trusted partner in residential property management. We work with a diverse range of clients, helping them meet their obligations under lease agreements and property law. Our team is committed to delivering excellent service, maintaining high safety standards, and ensuring residents feel secure in their homes.
Our culture is underpinned by three core values:
* Team Players – We work together to achieve great outcomes.
* Open, Honest & Transparent – We communicate clearly and with integrity.
* Professional – We take pride in what we do and how we do it.
We value our employees. Here's some of our benefits:
· 33 days holiday per year (inclusive of bank holidays) with an extra day's holiday for each full year of service, up to 5 days.
· Flexible working
· Life Insurance
· Private Medical Insurance
· Employee Assistance Programme
· Career Development Opportunities
· Paid Charity Day
· Annual employee events
· Parental Responsibilities Leave
· Eyecare Vouchers
· Pension
· Apprenticeship Scheme
· Payment of TPI Membership fees
· New Business Commission Scheme
· Employee Referral Scheme
· Flu Voucher Scheme
Job Type: Part-time
Pay: £8,891.89 per year
Expected hours: 14 per week
Work Location: In person