Summary:
The Housing Access Assistant plays a crucial role in providing comprehensive technical and administrative support to the Market Management Service. This position is essential for ensuring the efficient management of procurement, voids, and repairs, while also maintaining high standards of customer service and compliance with corporate policies and legislative requirements. The role involves data management, performance monitoring, and financial support, contributing significantly to the overall effectiveness of the service.
Responsibilities:
* Deliver high-quality technical and administrative support to the Market Management Service.
* Manage and monitor procurement, voids, and repairs in line with established KPIs.
* Collate, analyse, and report performance data accurately for management and performance monitoring.
* Address team inquiries promptly and confidently, understanding all service areas.
* Provide customer-focused service in accordance with corporate policies and legislative requirements.
* Offer comprehensive finance support services across the Market Management Service.
* Enter data accurately and promptly into systems.
* Track void properties and produce related statistics and reports.
* Oversee day-to-day repairs to ensure timely completion.
* Coordinate with the Compliance team for annual gas inspections and arrange property access.
* Manage complaint resolution to meet target response times.
* Handle Market Management inboxes, addressing complaints and urgent requests.
* Organize and attend team meetings, taking notes and producing records.
* Use the Lagan system to monitor and follow up on customer inquiries.
* Maintain administrative and information management systems and databases.
* Deliver high-standard finance and admin support services, including data entry and analysis.
* Provide technical advice and maintain a professional customer service image.
* Develop skills to deliver support services efficiently.
* Keep accurate records of work undertaken across the service.
* Stay informed on policies, procedures, and legislation to provide accurate service information.
* Collect and analyse financial information for statutory requirements and data returns.
* Perform financial and administrative duties using electronic procurement systems.
* Organize and prioritise workload, adjusting targets as needed.
* Maintain up-to-date knowledge for effective IT system utilization.
* Escalate issues appropriately to ensure timely request completion.
* Perform additional duties as requested by management.
* Comply with Council's Policies and Procedures.
* Collaborate with the team to support work projects and ensure successful completion.