Job Description
Avalon is currently supporting a West Midlands-based Housing Association needing a Customer Complaints Officer.\n\nThe Opportunity:\n\nMy client in the West Midlands is seeking an experienced Customer Complaints Officer on a permanent contract. You will provide a responsive and effective service to influence, engage, listen to, and assist in activities relating to residents and wider community engagement.\n\nThe successful candidate will:\n\n * Adopt an objective and proactive approach to all Resident Engagement, Complaints, Investigations, and Safeguarding cases.\n\n * To ensure prompt and appropriate responses and resolutions in order to meet the needs of our residents whilst adhering to regulatory standards.\n\n * To signpost residents to external support services where appropriate.\n\n * Facilitate and coordinate with other departments as required to resolve any issues arising.\n\n * Assist in developing and maintaining key relationships with partners.\n\n * Ensuring that all regulatory and consumer standards are met at all times.\n\n * Monitor, collate and assist with producing reports for the Customer Committee as required.\n\n * Receive and process queries by multiple means, e.g., telephone/email and in person.\n\n * To be responsive to customer and business needs.\n\nFurther information:\n\n * Interviews to commence ASAP\n\n * Permanent Position\n\n * £28,350 - £33,600 (Depending on experience)\n\n * Full-time working pattern – 37 hours\n\n * Hybrid (A.M meets in Head Office X2 per week). The rest shall be out in the community\n\nRequirements:\n\n * Full UK driver's licence with access to a vehicle\n\n * Must have similar strong customer complaints experience within a Social Housing / Charity or Local Government setting\n\nPlease apply for this role online or contact Kim Parsons at Avalon for a confidential discussion.\n\nAvalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals