Description
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Position: Senior Technical Support Engineer
Location: Omagh
Reporting to: Technical Manager
Hours of Work: 39¾ hours per week
Join our team at Terex Omagh and take on a senior role within our global helpdesk organisation, operating in a fast‑paced and highly collaborative environment. This is a key technical position offering the opportunity to deepen your expertise across our product range while playing a pivotal role in supporting our global dealer and customer network.
As a Senior Technical Support Engineer, you will act as a technical authority, working closely with dealers to diagnose complex machine issues, establish root causes, and implement effective, long‑term solutions that maximise machine uptime and customer satisfaction. You will contribute directly to product reliability and continuous improvement through structured feedback into engineering and quality teams.
The role is primarily desk‑based, providing senior‑level remote technical support; however, opportunities for global travel are available where required or desired. This includes supporting customers and dealers in the field, as well as contributing to the development, validation, and testing of new and existing products.
Main Duties & Responsibilities
1. Operate in a project-led role with clear ownership of assigned workstreams, managing individual tasks through to completion and taking full accountability for deliverables.
2. Provide senior-level technical support to the Finlay, Prostack, MDS, and Magna dealer and customer network via telephone and the MP Helpdesk (CRM), acting as a key technical escalation point where required.
3. Lead the troubleshooting and resolution of complex mechanical, electrical, and hydraulic issues, working closely with dealer service teams to drive effective outcomes.
4. Collaborate proactively with engineering and quality teams to ensure all escalated issues are addressed in a timely manner, contributing to continuous product improvement.
5. Conduct detailed root cause analysis on issues arising from service, warranty, and helpdesk activities, providing clear corrective and preventative actions.
6. Develop, review, and validate technical and diagnostic procedures, including the creation and ongoing improvement of standard operating procedures.
7. Maintain and continuously improve service reference guides, dealer PDI documentation, and commissioning documentation to ensure accuracy and consistency.
8. Support new product development initiatives, including service involvement and field visits to prototype units.
9. Provide support to the field service team as required, including worldwide travel.
Senior Candidate Requirements
Essential
10. Demonstrated success in senior or lead roles within a customer-facing engineering or technical support environment.
11. Advanced-level knowledge across electrical, mechanical, and hydraulic systems.
12. Significant experience operating within complex mechanical and/or electrical engineering environments, with the ability to provide technical leadership and guidance.
13. Proven background in the installation, commissioning, and maintenance of heavy plant and machinery.
14. Ability to lead technical investigations, provide clear recommendations, and influence outcomes across cross-functional teams.
Desirable
15. Advanced experience with three-phase electrical control systems, including AC inverters and drive systems.
16. Previous experience within the quarry, crushing, and screening industry.
17. Higher-level qualification in mechanical or electrical engineering (HNC/HND or equivalent).
18. Degree-level education in a relevant engineering discipline.
19. Experience mentoring junior engineers or acting as a technical authority within a team.
This above description is non-exhaustive and there may be additional duties in accordance with the role.
Why Join Us:
20. We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video!
21. Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
22. We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
23. We are committed to helping team members reach their full potential.
24. Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
25. We offer competitive rates of pay, Team Member bonus, Westfield healthcare, 32 holidays, pension, life assurance, LinkedIn Learning, on site free parking, Perks discount card.
For more information on why Terex is a great place to work click on the link!
How to Apply:
To apply for this role, click on the above red Apply button.
All applicants must demonstrate through their application form how they meet the criteria for the position applied for. We reserve the right to enhance our selection criteria at the short listing stage, if required.
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.