Overview
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us. Shifts required across Mon, Tue, Fri, Sat and Sun from 7am.
Responsibilities
* Provide outstanding customer service and build strong customer relationships.
* Exceed customer expectations and uphold top pet care standards.
* Ensure smooth store operations and effective team collaboration to meet Pet Care Centre goals.
Qualifications & Skills
* Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
* Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
* Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
* Eagerness to Learn: A keen interest in ongoing learning and professional development.
* Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
* Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
* Flexibility: Flexible to work shifts that may include evenings, weekends and some bank holidays.
About Us
At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. If we're down, they lift us up. If we're lonely, they're our company. If we need a friend, they listen. Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care. And because pets are the best, they deserve the best. Our teams include trusted retail colleagues, Vets for Pets colleagues, pet groomers, and a charitable foundation that takes care of pets and their people in need. We are one pet family with a shared love of the animals who make us who we are, and we strive to strengthen the bond between pet and owner.
Additional Information
We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.
Benefits
* Attractive rates of pay
* Paid holidays
* Additional leave for birthdays and special occasions
* 20% colleague discount in Stores
* Discretional annual bonus scheme
* Access to other discounts and benefits
* Opportunity to do charity work in your local community
* Career progression
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