Customer Experience Specialist
Location: Southampton Salary: £24,000 - £28,000 per annum (depending on experience)
Hours: 37.5 hours per week | Hours between 8am – 8pm | One short Saturday shift per month
Full Training
Provided Interviewing now!!
About the Role:
Dynamite Recruitment is excited to be recruiting for an award-winning organisation based in Southampton. This is a brilliant opportunity to join a growing, people-focused company where you can develop your skills and progress your career as part of a friendly, supportive team.
If you enjoy speaking with people, providing excellent customer service, and want to work in a role where your personality and communication skills are valued – this could be the perfect next step for you.
What You’ll Be Doing:
* Acting as the first point of contact for customers and third parties via phone, email, text, and web chat.
* Managing customer enquiries efficiently and passing them to the appropriate teams when needed.
* Building positive relationships with customers through friendly and professional conversations.
* Completing administration tasks and ensuring all systems and records are accurately updated.
* Liaising with internal teams and external contacts to deliver excellent service.
* Supporting with additional office tasks as required.
What We’re Looking For:
* Previous experience in customer-facing roles such as retail, hospitality, call centres, or similar.
* Office-based experience in customer service, administration, or related areas is desirable but not essential.
* Strong communication skills with a natural ability to build rapport.
* A positive, proactive approach and a willingness to learn.
* Confident IT skills with good knowledge of Microsoft Office.
Why You’ll Love Working Here:
* Join a successful, award-winning organisation with a great team culture.
* Full training and ongoing support provided.
* Opportunities to develop your skills and progress your career.
* Work within a supportive, vibrant, and people-first environment.
Interested? Contact Bonnie at Dynamite Recruitment for more details or apply now to be considered. #J-18808-Ljbffr