Overview
Job Title: Health & Wellbeing Caseworker — Mid Ulster/ Armagh
Organisation: SEFF
Location: Mid Ulster/ Armagh (to be confirmed) • Salary: NJC Scale 6 Pt 21 – £32,115 gross per annum
Funded until 30 June 2028. Hours: 37.5 hours per week. Reports to: Health & Wellbeing Caseworker Coordinator.
The PEACEPLUS Programme is a cross-border funding initiative aimed at reinforcing progress towards a peaceful, stable, and prosperous society in Northern Ireland and border counties of Ireland. It is managed by the Special EU Programmes Body (SEUPB) and supported by the European Union, the UK Government, the Northern Ireland Executive, and the Irish Government. Theme 4 – Healthy and Inclusive Communities, Investment Area 3 (Victims and Survivors) focuses on increasing health and wellbeing support for victims and survivors of the Troubles/conflict.
Purpose of the Role
The Health & Wellbeing Caseworker will work directly with individual victims and survivors and their families in a proactive and innovative way to facilitate engagement with services and activities within the statutory, community and voluntary sector, in keeping with their needs.
Responsibilities
* Co-ordinate and deliver Health and Wellbeing services.
* Proactively and innovatively engage with vulnerable and marginalised individuals.
* Keep up to date with relevant statutory, private and voluntary sector services available to victims and survivors and their families and ensure pathways are seamless, responsive and avoid duplication of services.
* Identify barriers to accessing care and support and work with the individual and relevant agencies to remove or mitigate these barriers.
* Act as the first point of contact for stakeholder enquiries, liaising with other agencies professionally and communicating complex information with empathy and within Data Protection boundaries.
* Advocate on behalf of individuals and accompany them to services/appointments/activities where confidence or trust may be low.
* Facilitate access to personalised support (e.g., one-to-one literacy tutoring or a chosen physical activity).
* Introduce victims and survivors and their families to shared spaces and services.
* Support the work of The Regional Trauma Network and contribute to running joint courses and projects for victims/survivors (between Health and SEFF).
* Deliver services for memberships attached to partner groups as advised by Line Management/Director.
* Feed into the Clinical and H+WB oversight structure for the service.
* Support the wider H+WB services of the SEFF organisation.
* Contribute towards the management, prioritisation and delivery of SEFF’s Complementary Therapies service.
Business Improvement and Quality Management
* Ensure adequate and appropriate record keeping and that relevant databases are updated regularly.
* Record, monitor and evaluate client progress according to measurable goals described in individual support plans.
* Maintain all support plans, records and related processes to the standard required for auditing and monitoring and evaluation by VSS.
* Manage the security and processing of sensitive and confidential client information in line with the Data Protection Act.
* Report risks, issues and concerns to the Lead Health & Wellbeing Caseworker.
* Encourage participation of victims and survivors and their families in reviewing and modernising current services and in service development.
* Promote a culture of continuous service improvement through constructive feedback and collaboration with statutory, private and voluntary sector organisations.
Personal Development, Performance and Professionalism
* Maintain high standards of personal accountability and ethical practice to uphold public confidence.
* Facilitate liaison with professional and senior management within stakeholder organisations.
The foregoing is a broad range of duties and is not a complete description of all tasks. Responsibilities may change to meet the evolving needs of the Victims and Survivors Service.
Qualifications and Experience
1. Possess a University Degree, Professional Qualification or equivalent in a relevant area, OR
2. Possess 5 GCSEs (grades A–C), including English, AND have 2 years voluntary/paid experience (16 hours per week) in a community/voluntary/statutory environment working with individuals with mental health and/or physical health issues, OR
3. NVQ Level 3 or equivalent AND have 1 year voluntary/paid experience (16 hours per week) in a community/voluntary/statutory environment working with individuals with mental health and/or physical health issues.
* Demonstrate experience of effectively engaging with and building positive relationships with clients in situations where they have been vulnerable.
* Demonstrate experience of liaising with a broad range of service providers.
* Demonstrate experience of providing progress reports and management information in clear and agreed formats, in line with a reporting schedule.
* Demonstrate experience of prioritising and managing your own workload while communicating effectively with colleagues and management.
* Demonstrate experience of at least 1 year working with or in the interests of victims and survivors of the Conflict/Troubles.
* Demonstrate experience of using or contributing to outcomes-focused monitoring and evaluation processes.
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