Customer Account Manager
Contract: Full-Time, Permanent
Hours: 38.75 per week
Location: Sutton Coldfield, Birmingham (On-site)
Salary: £25,389 per annum
Are you a compassionate communicator with a strong sense of responsibility and attention to detail? Are you looking for a meaningful career where you can support families during one of the most important and difficult moments in their lives?
If so, we invite you to consider joining us at Dignity Funerals as a Customer Account Manager.
At Dignity, we provide professional, respectful, and compassionate care to families across the UK. In this role, you will be the dedicated point of contact for clients arranging online funeral services. You will guide them through every step of the process - from the initial enquiry to the coordination of the service - ensuring that each funeral is delivered with care, dignity, and precision.
What your day-to-day will look like...
1. Responding to new client enquiries and guiding families through the online funeral arrangement process with care and professionalism.
2. Coordinating service details with Funeral Operations and Crematoria to ensure smooth delivery of each funeral.
3. Managing your own caseload, keeping client records accurate and up to date.
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