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We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why You’ll Love This Opportunity as Sales Operations Director
To fuel our next phase of growth, we are hiring a Sales Operations Director to lead and enhance our sales operations by building clear scalable processes, improving performance through data, and helping our sales teams succeed.
You’ll be both an influential leader and a hands-on partner. From forecasting to reporting, process design to pipeline insights, you’ll work with sales leaders to create and support a global sales operations team across multiple time zones, ensuring seamless collaboration and operational efficiency.
* You will define and continuously improve our end-to-end sales processes.
* Own and refine sales methodologies and best practice playbooks to ensure consistency and effectiveness.
* Develop and maintain clear and actionable sales reporting and forecasting via Salesforce.
* Collaborate with sales leaders and teams, providing support and operational sales guidance.
* Support a culture of continuous improvement, learning, and inclusion across the sales organisation.
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