Job Overview
Location: Catterick
Contract: Full Time Permanent
Salary: £27,520.00
Closing date: 25 May 2026
Do you want to make a real difference to lives of people in the military community and their families? Are you a confident, self-starter with family and carers welfare experience? We are looking for someone with strong interpersonal skills, able to work effectively both on their own and as part of a team – internally and externally, is compassionate and passionate about supporting the Armed Forces Community.
DMWS is an international charity that has been providing medical welfare support to the Armed Forces Community for over 80 years. We are now recruiting a Welfare Officer based in Catterick, Yorkshire.
Key Responsibilities
The responsibilities of the Welfare Officer will include the delivery of welfare support, the development of strong professional networks, and the effective management of referrals relating to the military community, ensuring serving personnel and their families receive effective welfare support at all times.
The role will require an individual who is not only capable of maintaining and developing strong multi-disciplinary relationships but is able to provide an effective service delivery under their own supervision. You will be required to correctly assess the welfare needs of service users with unfaltering professionalism and sensitivity, providing a rapid, solution-driven personal response to support in times of need, or in crisis situations. Support needs are wide and varied, and often high in complexity, the ability to identify and address these complex needs is essential.
DMWS Welfare Officers need to be prepared to be mobile and deployable. Additionally, you should be willing to work flexibly to meet job demands. In return, you will be working within a dynamic organisation, making a real difference, and receiving great benefits.
Benefits
* Annual Leave: We give employees 30 days a year annual leave plus Public Holidays (pro-rata’d for part‑time employees).
* Pension: Auto enrolment onto DMWS workplace pension scheme – subject to eligibility. You will make a minimum contribution of 5% which DMWS will match. Contributions will be matched up to 6% by DMWS.
* Death in Service Scheme: Three times your annual salary to nominated beneficiaries – subject to eligibility.
* Flexible Working: All flexible working requests are considered – many of our staff work flexible hours and work wholly, or partly from home.
* Smart Health: Access to a 24/7 virtual GP service, with a counselling service and online help and support around health and well‑being matters.
* Work-based Parking/Mileage: For those who pay to park at their work-base, fees are repaid through expenses. Mileage claims are reimbursed in line with HMRC guidelines.
* Enhanced Sick Pay: Enhanced sick pay scheme for all employees upon completion of their probationary period.
* Staff Recognition: Staff are regularly recognised for their work by the leadership team and their peers, via internal events, social media, and industry awards.
* Personal Development Programme: DMWS supports employee continuing professional development and training.
* Above all, being part of the DMWS team means that you are making a difference to the lives of those working on the frontline.
* Great training opportunities
* £25 contribution towards eye tests and a contribution of £50 towards glasses. (As long as they are only needed for DSE use and not otherwise needed on a standard prescription).
* Enhanced maternity / paternity / adoption family friendly benefits
Application Process
To apply please submit a CV and covering letter in a PDF format explaining why you would be a good fit for the role. Please remember to click on ‘upload’ otherwise we may not receive your attachments. Applicants must hold full UK Driving Licence. Applications will be actively reviewed on receipt. DMWS reserve the right to close the application process early and feedback will only be provided to candidates who attend interviews.
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