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Job: Store Crew
Location: Petersfield
Job Type: Permanent, Part-time (8 hours - Wednesday 9:30am-2pm, and Saturday 11:30am-3pm)
Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn't an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalization in our workplaces.
Role Overview
You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic, and professional manner. You are genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.
Role Responsibilities
1. Greet and thank customers, wishing them farewell in a warm and friendly manner, ensuring they have had a memorable experience with us.
2. Provide exceptional service at all times, utilizing your knowledge to help our customers find the best products for in-store and multi-channel sales.
3. Process sales, orders, and refunds efficiently and attentively at the tills.
4. Assist with processing deliveries and replenishing stock on the shop floor.
5. Maintain general housekeeping and tidiness of the shop floor and back of house.
6. Stay updated with company activities and promotions.
7. Support floor moves, sale setups, and launches.
8. Abide by all FatFace policies and procedures.
9. Ensure GDPR procedures are followed at all times.
Competencies
1. Deliver excellent customer service focusing on customer needs and satisfaction.
2. Show passionate commitment and enthusiasm for the FatFace brand, embodying our vision and values.
3. Align with the company's social and environmental mission, championing impactful actions.
4. Provide a genuine and authentic personal approach.
5. Act with integrity, demonstrating interest in and understanding of others.
6. Respect and value team members at all levels, fostering good relationships.
7. Participate actively in team activities and initiatives.
8. Use humor and tailored approaches to enhance customer relationships.
9. Promote multichannel shopping options proactively.
10. Maintain operational standards across delivery handling, visual merchandising, health and safety, housekeeping, and stock replenishment.
Experience
1. Experience in customer service is desirable but not essential.
2. Excellent interpersonal and communication skills.
3. Positive attitude and proactive approach.
4. Ability to work effectively under pressure.
5. Confidence to take initiative and work independently when needed.
6. Team-oriented mindset.
7. Good time management skills.
Benefits of working with us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Perkbox platform access from day one, offering discounts, wellbeing content, and more.
* THRIVE learning system with extensive training resources.
* Dental insurance (employee-funded).
* Pension scheme.
* EAP support available around the clock.
* Sick pay allowances.
* Sabbatical leave based on service.
* Enhanced family-friendly policies, including maternity leave.
* Refer a friend scheme.
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