Westbourne Medical Group have an exciting opportunity for an an experienced medical receptionist / administrator to join our friendly team.
We are a busy GP practice with just over 6600 patients and rated 'Outstanding' by CQC.
The post is part time (18 hrs) with working days being Thursday and Friday 8am - 6pm
Experience working in GP / Primary care environment and Emis Web experience is desirable, but not necessary as training will be provided. Salary will be paid according to experience.
Main duties of the job
Applicants must be able to demonstrate excellent IT skills, communication, interpersonal and organisational skills.
You will need to be a good team player, able to work on your own initiative, effectively and efficiently. Candidates would be required to pay attention to detail and work within set time frames.
About us
The practice team works to high standards at all times in a fast and friendly paced atmosphere. We are patient focused Practice and rated 'Outstanding' by CQC.
The team consists of 2 GP partners, 4 Salaried GPs, 2 Advanced Nurse Practitioners, 2 Practice Nurses, 2 Health Care Assistants and a full complement of Admin team.
We offer 5 weeks' paid holiday plus bank holidays and birthday off. We have contractual sick pay scheme for our staff and NHS pension.
Job responsibilities
Main Purpose of the job: To be the focal point of the surgery and to act as a liaison between patients, clinicians and other members of the practice team, and to provide a high standard of customer services at all times.
The candidate will:
Ensure the smooth running of the reception and prioritise workload as appropriate.
Answer telephone enquiries in a prompt, efficient and helpful manner.
Will liaise with hospitals and other outside agencies regarding appointments, missing hospital correspondence and test results.
Deal with enquiries from patients professionally and sympathetically.
Will request prescriptions and complete administrative tasks.
Deal with referrals and clinical letters.
Will provide additional administrative support to the practice as required.
The role would suit someone with the following skills:
* Excellent interpersonal and communication skills, both written and verbal
* Ability to work under pressure and adhere to deadlines
* Flexible approach to working
* Discrete, honest and reliable
* Professional
Person Specification
Qualifications
* GCSEs / A levels or equivalent
Experience
* Experience working in Primary Care / GP care setting.
* Use of Emis Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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