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Qatar Airways (QR) has embarked on an exciting transformation journey to enhance customer interaction. We are now recruiting for the role of Senior Sales Operations Agent.
Location: London, UK
Role Overview: You will provide five-star service to Qatar Airways' internal and external customers, acting as a product and process expert. Your responsibilities include supporting daily sales operations tasks such as reservations, ticketing, trade/corporate account support, group sales, and sales administration. This is a full-time, in-office position.
Key Responsibilities:
* Adhere to Standard Operating Procedures for sales operations to ensure alignment with QR's global principles.
* Serve as a product knowledge expert for trade support tasks, including reservations, ticketing, FFP, One World, Beyond Business, and corporate queries.
* Assist Sales Operations Agents with queries and escalations to ensure efficiency and quality service.
* Maintain and generate reports as required by the Line Manager.
* Follow up with customers and trade partners on enquiries and requests.
* Guide junior Sales Operations Agents, especially new joiners, on QR processes and policies.
* Perform other departmental duties as directed by the Head of Department.
Join Our Journey
Be part of an extraordinary story. We offer opportunities to grow, work on rewarding challenges, and make a significant impact. Join us to shape the future and build your career in an international community.
Qualifications
About You: The successful candidate will have:
* Strong English communication skills, both spoken and written.
* Proficiency in the local language (reading, writing, speaking).
* Well-versed in MS Office.
* Excellent relationship-building and communication skills.
* Awareness of Amadeus systems.
* Experience with fares and ticketing.
* Problem-solving skills.
* Legal authorization to work in the UK.
* This position does not offer visa sponsorship.
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