* Account Management jobs in the United Kingdom
Account management roles are pivotal for maintaining client relationships and driving business growth. These positions involve understanding client needs, providing solutions, and ensuring satisfaction. Professionals in account management often work closely with sales, marketing, and customer service teams to deliver exceptional service and achieve revenue targets. Key responsibilities include developing account strategies, managing client communications, and identifying opportunities for upselling and cross-selling.
The account management field offers diverse opportunities across various industries, from technology and finance to healthcare and retail. Strong communication, negotiation, and problem-solving skills are crucial for success in this domain. Account managers must be adept at building rapport with clients, understanding their business objectives, and aligning solutions to meet their specific requirements. They also need to be proficient in using CRM software and other tools to manage client interactions and track performance.
Job seekers can find account management positions with titles such as Account Manager, Key Account Manager, and Client Relationship Manager. These roles often require a bachelor's degree in business, marketing, or a related field, along with relevant experience. Career advancement opportunities include moving into senior account management roles or leadership positions within sales or marketing departments. Continuous learning and professional development are essential for staying competitive in this dynamic field.
3,408 Account Management jobs in the United Kingdom
Business Development Executive
Bolton, North West The People Pod
Posted 7 days ago
Job Description
permanent
About Us
A leading B2B service provider, we're now looking for experienced, talented and driven sales professionals to join our vibrant team in Bolton. We pride ourselves on empowering our people to be creative, share new ideas, and be rewarded for their hard work. It's a truly collaborative culture where you'll learn from the best, feel valued and thrive based on your hard work and results!
What Yo.
WHJS1_UKTJ
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Head of Account Management
Mention Me
Posted 479 days ago
Job Description
Permanent
Who we are
Hi, I’m Darren, Chief Growth Officer at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.
Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence movement, which is changing the world of marketing.
Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.
There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.
We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.
Now, our vision to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.
The Role
We’ve got big plans to scale our business. As we embark on that adventure, our Account Management team will play a significant role in accelerating our growth.
As Head of Account Management, you will lead the team to maintain customer revenue while working towards NRR targets quarterly.You will own renewal and churn mitigation as well as drive upsell and expansion.
If you’re a leader with 3-4 years of proven Head of Account Management experience in B2B Martech and enjoy the fast-paced world of SaaS then this could be a great opportunity for you to make a real impact as we revolutionise the world of marketing with our market leading Advocacy-first vision.
What you’ll do:
* Manage a brilliant, driven and fun team of Account Managers
* Deliver on an NRR number, made up of renewals, expansions and upsells within our existing client base
* Work very closely with Customer Success leaders to drive adoption of our Advocacy value proposition which will fuel our retention & growth across the client base
We'd really like to hear from you, if you have.
* Successfully managed a team of Account Managers to an NRR target
* Experience with Enterprise clients
* Taken full responsibility/ownership over the book from a commercial perspective
* Worked in a matrixed environment, balancing sales & customer success needs
* A track record of taking a new product offering to market and managing that change through a team
* CRM/CDP SAAS platform background would be ideal
* Demonstrable history of harnessing new and innovative approaches mixing strategic thinking and hustle.
What you’ll get:
Here are some of our favourite perks and benefits, but we have so many more!
Sales Support with Account Management
Water, North West Woodlands Recruitment Solutions
Posted 2 days ago
Job Description
full time
Sales Support with Account Management
A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.
About the Role:
We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.
Key Responsibilities:
* Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
* Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
* Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
* Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
* Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
* Communication:
o Act as a point of contact for clients and internal teams.
o Communicate effectively and professionally via phone, email, and in person.
o Maintain clear and concise communication with all stakeholders.
* Quote Management:
o Prepare and generate accurate and timely quotes based on sales team specifications.
o Manage and track quote revisions and follow-ups.
o Maintain accurate records of all quotes in the CRM system.
o Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
* Project Management Support:
o Assist sales team in project initiation and planning.
o Track project progress and deadlines, ensuring timely completion.
o Coordinate with internal teams to facilitate smooth project execution.
o Maintain organized project documentation and files.
o Proactively identify and address potential project roadblocks.
Qualifications and Skills:
* Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
* Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
* Strong attention to detail and accuracy.
* Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
* Excellent communication and interpersonal skills, both written and verbal.
* Ability to work independently and as part of a team.
* Proactive and problem-solving mindset.
* Knowledge of printing processes and terminology is a plus.
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Sales Support with Account Management
Water, North West Woodlands Recruitment Solutions
Posted 2 days ago
Job Description
full time
Sales Support with Account Management
A leading provider of high-quality print solutions, specializing in Printed Cartons for a niche market including the Pharmaceutical sector. We pride ourselves on our commitment to innovation, customer service, and delivering exceptional results. We're a dynamic and growing company looking for a talented and enthusiastic individual to join our team.
About the Role:
We are seeking a highly organized and detail-oriented person to handle a Sales support/Account Management; to provide crucial administrative support to our sales team. This role will be instrumental in ensuring the smooth and efficient handling of quotes, project management, and client communication, enabling our sales team to focus on building relationships and closing deals.
Key Responsibilities:
* Act as a proactive liaison between the sales team and clients, ensuring smooth communication and addressing inquiries promptly.
* Prepare and customize sales proposals and presentations, collaborating with the sales team to ensure they align with client needs and company branding.
* Manage and update customer databases and CRM information with a focus on sales pipeline accuracy and lead tracking.
* Conduct initial qualification of incoming enquiries and direct them to the appropriate sales representative.
* Provide general administrative support to the sales team, including scheduling meetings, managing correspondence, and organizing sales materials.
* Communication:
o Act as a point of contact for clients and internal teams.
o Communicate effectively and professionally via phone, email, and in person.
o Maintain clear and concise communication with all stakeholders.
* Quote Management:
o Prepare and generate accurate and timely quotes based on sales team specifications.
o Manage and track quote revisions and follow-ups.
o Maintain accurate records of all quotes in the CRM system.
o Collaborate with internal departments (e.g., production, commercial, CAD) to ensure accurate pricing and feasibility.
* Project Management Support:
o Assist sales team in project initiation and planning.
o Track project progress and deadlines, ensuring timely completion.
o Coordinate with internal teams to facilitate smooth project execution.
o Maintain organized project documentation and files.
o Proactively identify and address potential project roadblocks.
Qualifications and Skills:
* Proven experience in a similar administrative or sales support role, ideally within the printing or related industry but not essential.
* Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
* Strong attention to detail and accuracy.
* Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint).
* Excellent communication and interpersonal skills, both written and verbal.
* Ability to work independently and as part of a team.
* Proactive and problem-solving mindset.
* Knowledge of printing processes and terminology is a plus.
Head of Technical Account Management
Leatherhead, South East Bytes Software Services
Posted 9 days ago
Job Description
Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.
We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
PURPOSE OF JOB :
Lead and mentor a team of Technical Account Managers, while actively engaging in building and maintaining strategic relationships with top customers. Ensure their business objectives, technical challenges, and Cloud-related goals are aligned with Bytes’ solutions. This role combines leadership, technical expertise, strategic consulting, and account management to maximise customer value from Cloud investments.
Possess strong technical acumen across Cloud technologies (AWS, Azure, and complementary third-party products) and stay ahead of technological advancements to communicate their impact to key stakeholders. Collaborate across Account Management, Cloud Success, and Service Delivery teams to ensure customers leverage the full breadth of Bytes’ products, services, and software.
Ideal for someone with an outstanding record in customer delivery, who thrives in both leading teams and remaining hands-on in technical and strategic activities.
Role Responsibilities
* Work alongside our top customers to understand their business goals, pain points, and technical requirements to align Cloud solutions.
* Lead, mentor, and manage the Technical Account Management team to ensure optimal performance and professional growth.
* Develop and implement strategies to drive Microsoft revenue across all technologies, Bytes services, and Bytes managed services.
* Establish the team as the “go to” technical resource for customers who require proactive support elements of our support service.
* Act as the primary technical advisor for key accounts, positioning additional Bytes products and services to enhance the customer's technology stack.
* Proactively identify and address recurring technical issues and drive service improvement.
* Ensure the team's alignment with the company's overall strategic objectives and goals.
* Provide thought leadership internally (sales enablement/win wires etc) and externally (speaking events/podcasts/etc) in your area of specialism.
* Set and monitor KPIs to measure the success of the Technical Account Management team.
* Schedule regular cadence with customers and team members
* Assist in new business development through showing the value of technical account management in early stage meetings.
* Drive engagement and strategy with C level resources within customers.
* The ability to drive and motivate a team to be highly proactive and customer focussed
* Engage proactively with our support teams to identify areas of high support in order to proactively remediate them for future.
* Review available data to identify customer gaps (white space) to drive new cloud workloads and consumption opportunities
Key Requirements
Required Skills
* 3+ years in Technical Account Management at a similar organisation
* Have 6+ years of technical consulting
* Show a similar chronology of demonstrable hands-on experience in Solution Design, Enterprise Architecture, or Enterprise Information Technology.
* Expertise in Cloud, Networking, security, Modern Workplace and infrastructure design.
* Ability to communicate highly technical concepts effectively to non-technical people.
* Ability to coordinate across multiple teams and work as part of a wider project team.
* Ability to analyse complex problems and develop innovative, scalable solutions.
* Proven ability to work effectively in a collaborative, cross-functional team environment.
* Experience in technical presales or post-sales activities, including solution positioning, customer onboarding, and service expansion
* A track record in leading and managing a team
* Experience in customer-facing roles
* Experience working in part of a wider project team
* Experience presenting to senior stakeholders
G1 3SL Glasgow, Scotland Sales Recruit Scotland Ltd
Posted today
Job Description
permanent
Sales Executive – B2B Account Management
Location: Hillington, Glasgow
Salary: up to £35,000 + £8,000 bonus
Hours: Monday to Friday, office-based
Tired of cold calling? Ready to take your internal sales career to the next level?
This is a great opportunity to join a well-established B2B supplier in a role focused on account management and relationship-building — not volume dialling.
You'll manage .
WHJS1_UKTJ
Head of Account Management - EMEA
London, London Expereo
Posted 25 days ago
Job Description
Permanent
We are theIntelligent Internet Platform. We connectPeople, Places andThings anywhere,managing Internet Performance better than anyone else, while providingOne Global Experience, givingVisibility, Control andSecurity throughexpereoOne.
Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.
As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.
About the role
This is an exciting opportunity for an energetic Account Director to lead our Sales team in EMEA in a player/coach type role.
The goal of this role is to position Expereo as a partner and provider of Network services that enable and underpin digital transformation strategies, WAN capabilities and access to major cloud providers and partners.
Responsibilities
* Build and partner existing Expereo Customers
* Ensure meeting generation KPI’s are achieved
* Build a pipeline over a ramp-up time-frame, in order to maintain a set pipeline value versus target to ensure success
* Achieve a new business Monthly Recurring Revenue sign up target
Requirements
* Minimum of 6 years of account management
* Experience in leading, coaching and guiding successful sales teams
* Experience in selling disruptive and transformative technologies in order to enable digital transformation and cloud strategies
* Proven ability to hit and exceed new business targets and gain new business with Enterprise customers
* A strong understanding of social selling, using tools and platforms such as LinkedIn and Salesforce
* Experience in selling SDWAN and virtualised network services, as well as traditional managed WAN and some exposure to network security products
* experience in selling managed network services
* Confidence to hold CIO level meetings, prepare and deliver pitch and RFP response presentations to CIO, senior and technical customer representatives
* Experience and ability to drive bid responses for RFP’s
* Understand how to create and close events and strategies for Enterprise business
* Ability to work within an agile environment
* Experience working in globally distributed businesses where colleagues, supporters and approvers are in other time zones is desirable
* Experience in PE funded growth environments beneficial
* English language proficiency is a must
* Customer focused, has excellent communication skills.
EEO (Equal Employments Opportunities) Statement:
Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.
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Head of Account Management, EMEA
INSTANDA
Posted 449 days ago
Job Description
Permanent
We’re pushing the boundaries of Insurance Technology.
INSTANDA is a pioneering InsurTech platform that is revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance companies to adapt swiftly to market demands and navigate the evolving landscape.
Based in London, we are looking for an experienced Head of Account Management EMEA to join our team and lead the EMEA Account Managers responsible for INSTANDAs most established and mature market. With over 50% of our global clients based out of the EMEA region this role will be pivotal in defining the long-term strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. Reporting to the COO the successful candidate will work to proactively retain and grow all strategic clients, overseeing the annual CSAT Survey alongside the VP Accounts – NA and using the insights gathered to ensure INSTANDA always operates with the client at the heart of every decision.
With demonstrable experience of growing client accounts, building and delivering growth plans, this is an opportunity to lead and shape the Client Services function within an innovative company.
Responsibilities will include :
* With management responsibility for our EMEA based Account Management team, you will be people first - passionate about leading and mentoring others. You'll set clear performance expectations, providing guidance, empowering your team to deliver an exceptional client experience.
* You'll provide visible, authentic, and skilled people leadership, with a proven ability to build high performing diverse and inclusive teams.
* You'll cultivate a collaborative and high-performance ethos within the team.
Client Relationship Management:
* Experience of client service, including handing escalations for poor service and driving forward complex service improvement plans.
* As a strategic collaborator, you'll advise clients on best practice, industry trends and growth possibilities.
* You will lead business reviews and strategic discussions to align client objectives with platform capabilities
Strategic Account Management:
* You'll collaborate closely with our Sales, Product & Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA.
* You'll identify opportunities for enhancement and optimisation of the client's utilisation of the platform.
Client Success Strategy:
* You will be accountable for developing and executing a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy.
* You'll define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement.
Client Feedback and Product Enhancement:
* You'll gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development.
* Collaborate with internal stakeholders to ensure client requirements and expectations are understood and addressed.
* You'll stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.
* You'll be professional in your approach, with an ability to produce high quality deliverables that resonate with a C-Suite audience
* You will successfully demonstrate negotiation and influencing skills at all levels both internally and client-facing.
Requirements
Candidates must successfully evidence proven, demonstrable experience in the following areas:
* Insurance industry - developed either within an insurance company, or an insurance software provider;
* Account Management/ Customer Success Management experience
* Leading and managing teams
* Proven experience in managing a client-facing team, covering all aspects of support, servicing and growth
* Excellent leadership, interpersonal and communications skills
* Strategic thinking and the ability to align client needs with company objectives
* Analytical mindset with the capability to interpret data and make informed decisions
* Demonstrated track record of managing and nurturing strategic client relationships
* Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions.
* Bachelor’s degree in Business, Marketing, Technology or related field
* Solid understanding of InsurTech landscape desirable
* We offer a generous 28 days annual leave allowance, in addition to Bank Holidays.
* Inclusion in the company share plan
* Participation in a performance linked bonus scheme
* Annual Learning & Development allowance of £1,250
* Free access to LinkedIn Learning & Microsoft ESI Learning platforms
* Monthly wellness allowance of £100 for you to put towards health and wellness activities
* Group Income Protection
* Life Cover
* We are a member of the Employee Assistance Program, that supports our staff 24/7
* Participation in the company pension scheme
* Cycle to Work Scheme
Software Product Development Manager, Player Account Management
bet365
Posted 11 days ago
Job Description
Who we are looking for
A Software Product Development Manager, who will shape the vision of your product, set and deliver new and enhanced software to our Members sites, driving forward our plans to be the industry leader.
In this pivotal role, you will be responsible for leading the development and enhancement of the Members platform, ensuring it meets the evolving needs of our users while aligning with our strategic objectives.
You will collaborate closely with cross functional operational teams to drive the product vision, in addition to exploring your own ideas on how to enhance the platform. You will leverage your expertise in software development product management, providing clear direction for developers to oversee the entire product lifecycle, from ideation through to launch and beyond.
It is an exciting time to be a part of the product function as it grows. You will be a dynamic and results driven product individual, who has a passion for improving our customer experience.
This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred Skills, Qualifications and Experience
* Experience working within product management.
* Demonstrable experience of product launches and continuous improvement that achieves Business objectives.
* Experience in delivering mobile application related products and services.
* Strong understanding of product lifecycles with a drive to understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle.
* Ability to drive and understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle.
* Strategic thinking and the ability to translate Business goals into achievable product plans.
* Comfortable working in a fast-paced environment, multi-tasking and working with change.
* Knowledge and understanding of customer account management and the gambling industry.
Main Responsibilities
* Conducting comprehensive market research, competitor analysis and customer trend analysis, using both internal and external data sources to inform product decisions.
* Collaborating in the development and refinement of a product strategy and roadmap that aligns with the Company’s overarching objectives and vision.
* Leading the end-to-end product development lifecycle, from ideation through to launch, ensuring alignment with user needs and Business goals.
* Producing effective product requirements and provide real-time consultancy to development teams, enabling timely and efficient delivery of high quality solutions.
* Prioritising and managing your workload effectively, regularly reviewing progress to ensure timely delivery and maximisation of value, while clearly defining success metrics for products and initiatives.
* Focusing on delivering exceptional customer experiences.
* Overseeing the ownership and monitoring of products and functionalities within the team, utilising defined objectives and KPI’s to measure success and drive performance.
* Building and maintaining strong relationships with stakeholders across the Company, to ensure alignment on product initiatives and to address diverse needs effectively.
* Challenging assumptions, requirements and decisions constructively to foster innovation and drive the department forward.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy -
Software Product Development Manager, Player Account Management
Manchester, North West bet365
Posted 11 days ago
Job Description
Who we are looking for
A Software Product Development Manager, who will shape the vision of your product, set and deliver new and enhanced software to our Members sites, driving forward our plans to be the industry leader.
In this pivotal role, you will be responsible for leading the development and enhancement of the Members platform, ensuring it meets the evolving needs of our users while aligning with our strategic objectives.
You will collaborate closely with cross functional operational teams to drive the product vision, in addition to exploring your own ideas on how to enhance the platform. You will leverage your expertise in software development product management, providing clear direction for developers to oversee the entire product lifecycle, from ideation through to launch and beyond.
It is an exciting time to be a part of the product function as it grows. You will be a dynamic and results driven product individual, who has a passion for improving our customer experience.
This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred Skills, Qualifications and Experience
* Experience working within product management.
* Demonstrable experience of product launches and continuous improvement that achieves Business objectives.
* Experience in delivering mobile application related products and services.
* Strong understanding of product lifecycles with a drive to understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle.
* Ability to drive and understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle.
* Strategic thinking and the ability to translate Business goals into achievable product plans.
* Comfortable working in a fast-paced environment, multi-tasking and working with change.
* Knowledge and understanding of customer account management and the gambling industry.
Main Responsibilities
* Conducting comprehensive market research, competitor analysis and customer trend analysis, using both internal and external data sources to inform product decisions.
* Collaborating in the development and refinement of a product strategy and roadmap that aligns with the Company’s overarching objectives and vision.
* Leading the end-to-end product development lifecycle, from ideation through to launch, ensuring alignment with user needs and Business goals.
* Producing effective product requirements and provide real-time consultancy to development teams, enabling timely and efficient delivery of high quality solutions.
* Prioritising and managing your workload effectively, regularly reviewing progress to ensure timely delivery and maximisation of value, while clearly defining success metrics for products and initiatives.
* Focusing on delivering exceptional customer experiences.
* Overseeing the ownership and monitoring of products and functionalities within the team, utilising defined objectives and KPI’s to measure success and drive performance.
* Building and maintaining strong relationships with stakeholders across the Company, to ensure alignment on product initiatives and to address diverse needs effectively.
* Challenging assumptions, requirements and decisions constructively to foster innovation and drive the department forward.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy -
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