German Speaking Customer Service Advisor
Location: Office-Based in Milton Keynes
Hourly Rate: £14.56 per hour
Start Date: Monday 8th September (may possibly start sooner depending on the candidate’s availability)
Contract: Temporary to Permanent
Are you fluent in both German and English – written and spoken – and passionate about delivering exceptional customer experiences?
We’re looking for a bilingual customer service professional to join a dynamic, international team where your language skills and customer-first mindset will be truly valued.
Working Hours for the Customer Service Advisor:
* Fixed shift: 08:00 – 17:00, 5 days per week (including every other weekend)
* Flexibility required to work until 18:00 on weekdays
* Training: Monday to Friday, 10:00 – 19:00 (first 4 weeks)
Please ensure full availability during training – no holidays during this period
The Customer Service Advisor Role:
As a German-English bilingual Customer Service Advisor, you will be the first point of contact for customers across the globe. Your role will be key in ensuring every customer receives outstanding service – first time, every time.
Key Responsibilities for the Customer Service Advisor:
* Handling inbound calls, emails, and live chat from German and English-speaking customers
* Assisting with orders, delivery queries, returns, cancellations, and complaints
* Sharing information on exclusive deals and discounts
* Providing fast, friendly, and solution-focused support
Essential Requirements for the Customer Service Advisor role:
* Fluency in German and English, both spoken and written
* Strong communication and interpersonal skills
* A passion for customer service and problem-solving
* Previous experience in a similar role is a plus – but not essential
What’s in It for You as a Customer Service Advisor?
This is more than just a job – it’s a chance to grow your career in a vibrant, supportive, and multicultural environment.
During the 3-month probation:
* Weekly pay via Tate Recruitment
* Office-based in Milton Keynes
* No second probation period once permanent
Permanent Package and Benefits
Once permanent, you’ll enjoy a comprehensive benefits package including:
* Annual salary of £29,722.68
* Hybrid working available after probation
* Overtime opportunities
* 28 days holiday (inclusive of Bank Holidays, increasing with service)
* Reward vouchers and 50% staff discount
* Cycle to Work Scheme
* Discounted gym membership
* Health Shield Cash Plan
* Life Assurance
* Fun and interactive break-out areas with games, vending machines, and complimentary refreshments
How to Apply
If you're interested, please submit your CV. We will be in touch to discuss next steps