Northern Lincolnshire and Goole NHS Foundation Trust
ITSM Administrator
The closing date is 21 May 2026
To work as part of a dynamic IT Operations Team, who prides themselves in their ability to innovate, modernise and support services that provide patient care and assistance. The position will be at the forefront of contributing to the delivery of a professional, proactive customer‑focused service. The post holder will provide administration and co‑ordination within IT Operations using Techshop and the ITSM system. This will include the planning of hardware/software installations, providing IT support to customers as required, assisting with the license requirements and supporting staff within the IT Operations Department.
Main duties of the job
* Administration of purchasing of all new IT hardware and software, including processing user requests, creation of purchase requisitions, confirmation of deliveries and processing of invoices, ensuring relevant documentation/systems are kept up to date and stock is labelled appropriately.
* Managing and planning own workload within set parameters provided by the team leader or manager of area with little to no supervision.
* Ensuring that the logistical requirements of IT equipment are maintained (orders, site and location, required equipment) to ensure efficiency of installations for planned/unplanned work.
* Delivery and, if required, installation of IT equipment which requires minimum technical set‑up such as mice, keyboard, headset, camera, monitor or that have been pre‑configured by a member of the IT Operations Team.
* Attending appropriate team discussions/meetings in support of service delivery.
* Assisting with providing on‑job training, supported by SOPs for new starters or current team members to maximise knowledge, transferring information to enhance individual and team performance and allowing core coverage of ITSM administration if required.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts – Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) – our Partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas – biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job responsibilities – Flexible working
We are keen to offer and encourage flexible working opportunities to address health and wellbeing and work‑life balance for our employees. Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees. We support and encourage open conversations around a specific working pattern to suit your work‑life balance or a multi‑role career, and if it works for you and the role, we’ll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on patient and service user and staff experience, service delivery and work‑life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well‑being of all our staff.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, visit our recruitment website https://join.humberhealthpartnership.nhs.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person Specification
Exam Results – CV
* 5 GCSE grades A to C or equivalent to include Maths and English
* European Computer Driving Licence (ECDL) or Computer
* NVQ Level 2 in Business Administration or Customer Service or recognised equivalent
* Evidence of continuing professional development
* A Levels or equivalent
* NVQ Level 2 in IT or recognised equivalent
* Typing / word processing qualification
* Full driving licence
Exam Results – CV
* Demonstrable experience of working in an office environment using administration skills with stock or cash responsibility.
* Good understanding of Windows applications and Office365.
* Experience of working with an IT Service with a Service desk environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northern Lincolnshire and Goole NHS Foundation Trust
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