Housing Maintenance Assistant Grade G - £26,824 to £28,598 per annum 37 hours per week 2 x Permanent Post Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work. We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance. We offer the rewards and benefits that make it a great place to work. People like you We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone. Maintenance Assistant: We are looking for enthusiastic, self-motivated and a committed team player to join our Repairs and Maintenance Team in Asset Services, we are responsible for the management of WDC’s Housing Repairs & Maintenance to tenanted properties. In this role you will be the front line within our Contact Centre, handling incoming calls and arranging inspection appointments or appropriate works orders to our contractors. You will need to be highly organised and able to provide a wide range of administrative and service support tasks. You will be working closely with other members of the team, engaging with customers and contractors whilst supporting the administration of works through to satisfactory completion. You will require good communication skills and experience in using electronic systems, including the recording and inputting of information. You’ll be required to assess and resolve enquiries and service requests from Tenants by telephone and electronic access channels then make decisions within established procedures and quality standards for each service request to maximise customer satisfaction. Proven experience of working within a customer service environment within a telephone contact centre is essential as is the ability to deal directly with the public. You must be able to demonstrate and be committed to delivering first class customer service. Experience of the Social Housing and/or domestic repair and maintenance sectors would be highly advantageous. The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, office and hybrid working are also available. Additional Information If you have any questions or wish to have an informal discussion, please contact Grace Pearse by email on grace.pearse@warwickdc.gov.uk or by telephone on 01926 456451. Closing date: 29th May 2026 Interview date: Week commencing 1st June 2026