Role Overview
An experienced and dynamic Head of Revenues is required to lead a high‑performing Local Taxation Revenue Collection Service. This temporary 3‑month role offers the opportunity to shape strategic direction and drive improvements ahead of the permanent recruitment process.
The Role
The Head of Revenues will provide assurance that the Council delivers a well‑managed, customer‑focused service, overseeing income collection of £164m in Council Tax and £98m in Business Rates, managing a team of 37 FTEs with a service budget of £3m.
Key Responsibilities
* Lead and direct all aspects of Local Taxation Revenue Collection.
* Drive customer‑focused, fair, and innovative income collection practices.
* Manage and monitor overall council debt effectively.
* Build strong relationships with Elected Members, stakeholders, and partners.
* Foster a high‑performing, digitally‑driven, and continuously improving culture.
Candidate Profile
* Senior‑level experience in Local Taxation Revenue Collection.
* Proven record of delivering major organisational change and savings.
* Expertise in customer experience improvement, digital innovation, and channel shift.
* Strong leadership skills to inspire, motivate, and develop staff.
* Ability to balance strategic oversight with operational excellence.
Special Requirements
* Experience in delivering complex service transformations.
* Ability to work in partnership with voluntary and external organisations.
* Commitment to Council objectives and fair income collection.
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