We are
currently representing South Hams District Council who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate of which is negotiable dependent upon experience.
We are looking for a Business Support Officer which will be based: South Hams District Council / Remote / Hybrid
Duties and Responsibilities:
* Ability to prioritise, meet deadlines and performance targets and work effectively under pressure.
* Liaise with the Valuation Office Agency regarding amendments to the Rating List and ensure that all schedules and transitional relief certificates are actioned promptly, thus ensuring the Council’s rateable value is accurate and income from Business Rates is fully realised.
* To provide technical advice to/attend court hearings with the Councils’ representative and discuss cases and offer advice and guidance to business ratepayers who may attend.
* Where necessary ensure appropriate enforcement action is taken including referring cases to enforcement agents for collection and identifying accounts where charging orders, winding up proceedings and committal action are the most appropriate enforcement remedies.
* Identify and refer properties needing a visit to the Revenues Inspections Officers.
* To ensure the effective administration of empty properties by making necessary proactive enquiries with estate agents, solicitors and property owners.
Minimum Criteria for the role:
* The postholder must be familiar with NEC Northgate revenues system and the processing of NNDR schedules including interest calculations. Also competent with dealing with customers via the telephone and post/ online correspondence.
* Good working knowledge of business rates legislation and best practice including the enforcement process.
* Experience of using Revenues and Benefits software including an electronic document management system.
* Experience of dealing with customers, often in difficult circumstances