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Salary: GBP30000 - GBP33000 per annum + Depending on Experience
Billing Advisor
Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field.
As a Collections and Billing Advisor, you will be manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessary
Benefits & Package for a Billing Advisor:
* Hours: Monday – Friday, 9am – 5:30pm
* Contract Type: Permanent
* 33 days holiday (including Bank Holidays)
* Referral Bonus – Recommend a friend
* Employee Assistance Programme
* Private Medical Insurance after probation
* Enhanced Maternity and Paternity pay
* Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme
Key Responsibilities of a Billing Advisor:
* Manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessary
* Handle aged debt queries and dispute resolution to minimise outstanding balances
* Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies
* Collaborate with internal teams to find solutions and prevent recurring problems
* Maintain accurate records of customer interactions, dispute cases, and follow-up actions
* Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes
* Escalate critical issues to appropriate departments or management when necessary
* Respond to customer inquiries and complaints through various channels, including phone, email, and chat
* Investigate and resolve complex customer issues in a timely and efficient manner
Key Skills and Experiences of a Billing Advisor:
* Customer service experience required
* Strong problem‑solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues
* Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment
* Excellent verbal and written communication
* Strong problem‑solving abilities and analytical thinking to resolve complex customer issues
* Proven active listening skills to understand customer needs and concerns
* Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting
* Patient and composed demeanour, even in high‑pressure situations
* Ability to adapt to changing priorities and multitask effectively
* Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience
If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now!
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