Retail Team Leader
Hours: Part-time, 32 hours per week, to be worked over either 4 days out of 7, (Monday-Sunday) (Including weekends and bank holidays), on a rota basis.
Reporting to: Store Manager
Location: Arndale Shopping Centre, Voyagers Walk
ABOUT US:
White Rose is a registered UK charity retailer founded in 2010 by two Nottingham Trent university students to support the work of Aegis Trust. Aegis is a UK registered charity, that aims to prevent prejudice and resolve hate fuelled violence and mass atrocities through peace building programmes in communities worldwide.
White Rose support Aegis by selling handpicked, high quality, pre-loved fashion and accessories in our stores across Nottingham, Beeston, West Bridgford, Manchester, Sheffield, Derby, Leicester and Leeds.
OUR MISSION:
Our purpose here at White Rose is to redefine high street fashion with a positive impact on the planet and humanity, reducing the environmental impact of fast fashion, whilst funding peace building worldwide.
OUR VALUES:
* We are innovative
* We are sustainable
* We are collaborative
* We are compassionate
What you'll be doing:
You'll support the management team on delivering on sales plans by:
* Driving the Business:
* Manage effective stock control, including receiving donations, pricing items, and arranging appropriate stock room storage or rag processing as required, all in line with agreed WR processes.
* Oversee the overall appearance and layout of the store, maintaining a clean, well organised, and attractive retail environment for customers.
* Create and implement effective, relevant visual merchandising displays in store to maximise sales and highlight key prime items, utilising social media promotion.
* Monitor stock levels, identify popular items, and communicate effectively with DC team, making recommendations for restocking.
* Customer Focus:
* Ensure all customers are warmly greeted and receive the level of exceptional service throughout their shopping experience in store to really make their day.
* Resolve customer complaints or concerns promptly, calmly and professionally.
* Train and coach team members and volunteers on excellent customer service techniques and the importance of representing our charity – Aegis Trust.
* Managing Operations:
* Open and close the store according to WR procedures, ensuring set up and close down security measures are thoroughly followed.
* Process POS transactions accurately and reconcile daily sales.
* Maintain a safe and healthy working environment, adhering to health and safety regulations and guidelines.
* Leading and Inspiring Performance:
* Support, motivate, and guide a team of volunteers to achieve individual and team goals.
* Foster a positive and supportive work environment, promoting teamwork, collaboration, and inclusivity.
* Lead in the attraction and selection process for new volunteers, conducting volunteering discussions and providing a thorough onboarding process. Including the use of social media for a volunteer attraction tool and well placed in store campaigns.
* Lead on volunteer engagement and retention initiatives, identifying their interests and training needs and provide ongoing support and development opportunities to volunteers.
* Recognise and celebrate the efforts and contributions of volunteers, communicating on such engagement and reward requirements with the People team.
Experience and Skills:
* Previous fashion retail experience, preferably in a team leader or supervisor capacity.
* Excellent customer service and communication skills.
* Works well at pace, under pressure, autonomously as well as when leading others.
* Good leadership abilities including the ability to motivate and inspire a diverse team.
* Excellent organisational skills and attention to detail, with the ability to prioritise.
* Driven by KPI's and achieving targeted results
* Strong knowledge of fashion visual merchandising principles and stock management.
* Experienced with cash handling, sales transactions and point-of-sale systems.
* Ability to work collaboratively as part of a team and independently without supervision.
* Passion for the White Rose and Aegis Trust's mission and values.
Benefits:
* Employee Assistance Programme
* Employee Discount
* Telephone GP & Private Prescription Service
* Long service and birthday recognition
* Company Social events
* Access to 1000's of Benefits and Discounts through WR Rewards.
* Access to health and well-being perks
We intend for White Rose to be a safe space for all. We therefore reserve the right to require successful candidates to undertake a satisfactory DBS (Disclosure Barring Service) disclosure for any position with us.
We're committed to an inclusive culture where everyone can be their authentic selves and reach their potential. We actively encourage applications from people of all backgrounds. If you need any adjustments, please let us know.
Job Types: Part-time, Permanent
Pay: £20,350.72 per year
Benefits:
* Additional leave
* Bereavement leave
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Sick pay
* Store discount
Ability to commute/relocate:
* Arndale Shopping Centre: reliably commute or plan to relocate before starting work (required)
Experience:
* Retail Team Leader / Supervisory: 1 year (required)
Work Location: In person