Were looking for a dynamic leader to act as the vital link between our Executive Committee, central teams, and retail estateensuring fulfilment excellence is achieved at every level. This is a high-impact role where youll influence strategy, shape systems and processes, and spend significant time in stores to embed best practice and drive operational ownership. If youre a strategic thinker who blends operational insight, stock expertise, and data-driven decision makingand can inspire change at every levelthis role offers the opportunity to transform how we deliver for customers in one of the fastest-growing areas of retail. Key Responsibilities Fulfilment Strategy & Leadership Lead the end-to-end digital fulfilment agenda across all channels. Influence senior stakeholders (up to CEO level) and engage store teams to drive fulfilment accuracy. Align fulfilment operations with the wider business strategy. Represent fulfilment performance at senior forums. Performance Management & Insight Own KPI measurement and improvement, maintaining unfulfilled orders below target thresholds. Deliver actionable insights through clear reporting and dashboards. Build a culture of accountability across all levels of the business. Operational Excellence & Store Engagement Spend 23 days per week in stores, embedding best practice and driving operational ownership. Champion stock integrity and customer-focused fulfilment behaviours. Lead workshops and forums to ensure consistency and local engagement. Systems & Process Development Partner with IT, Supply Chain, and Operations to enhance fulfilment systems. Drive simplification, automation, and optimisation of fulfilment processes. Ensure new systems reflect real-world operational needs. Innovation & Future Growth Shape the future fulfilment model to meet evolving customer expectations. Lead initiatives to improve speed, accuracy, and reliability. Ensure new propositions are both commercially and operationally viable. About You Essential Experience & Skills Senior-level experience in retail operations, fulfilment, or stock management. Proven ability to influence across all levelsfrom shop floor to Executive Committee. Strong leadership and stakeholder management skills. Deep understanding of stock processes and fulfilment systems. Advanced analytical skills (Power BI, Tableau, or equivalent). Excellent communication and strategic problem-solving abilities. Desirable Experience with Click & Collect or last-mile fulfilment at scale. Background in multi-site retail leadership and digital transformation. Familiarity with WMS, OMS, or ERP systems. Experience leading change programmes. What We Offer Competitive salary Pension Long service awards Employee discount Cycle-to-work scheme Position: Permanent, Full-time Hours: Monday Friday, 08:45am 17:30pm Location: Hybridtwo to three days in the central office, two to three days in stores to embed best practice and ensure fulfilment excellence. National travel required. If you are interested or have the relevant experience and are currently looking for a new challenge then please submit an up to date CV by clicking the apply button. By applying for this position, you confirm that you consent to the processing of your personal data in accordance with the General Data Protection Regulation (GDPR) for the purposes of recruitment, employment and working finding service.