Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.
Salary: £27,612 per annum. The advertised salary for this role will be in effect from 1st April.
Contract: Permanent
Hours/ working pattern: Full-time, 37.5 hours per week.
Due to the nature of the role a full UK Driving Licence is required.
You’ll be reporting to Visitor Operations and Experience Manager, working in a large team, at Lizard and Mid Cornwall Property Group.
You’ll be working across the coast of Lizard Point, Kynance Cove, Mullion Cove, Gunwalloe, Penrose, Godrevy and Chapel Porth. Your work base will be Chyvarloe.
As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you’ll be welcoming people and inspiring them to really get to know these places. This might include working with the teams in devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You'll encourage visitors to take a closer look at nature or precious objects cared for by the Trust.
You will be supervising and supporting volunteers and organising rotas. You’re likely to be checking standards of presentation on all the sites, designing signs and helping to write for our social media and web pages.
Who we're looking for
Criteria for all other applicants. We'd love to hear from you if you’re:
* Used to multiple deadlines and managing your own workload
* Skilled in organisation and planning, with a good eye for detail
* Good at talking to, and getting on with, all kinds of people
* A hard-working and committed team player
* Comfortable with IT: Microsoft Office, as well as web and social media
* Experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
* Familiar with health and safety procedures
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