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Technical services representative - software

Derby
MDS
Service
Posted: 2 July
Offer description

Technical Services Representative - Software

We have an exciting opportunity for a Technical Services Representative - Software to join our dynamic team, maintaining and troubleshooting cutting-edge systems in gas turbine engine test facilities.

As a TSR, you'll play a pivotal role in providing top-notch customer support while leading issue resolution and mitigating technical risks. You'll deliver hands-on technical support across technologies such as:

* Software systems
* Measurement, instrumentation, and data acquisition systems
* PLCs (Programmable Logic Controllers)
* Computer networks

Creativity is valued! You will also suggest and implement improvements. Success requires a solid technical background and willingness to work in a 24/7 shift pattern as part of a team.

Responsibilities include:

* Maintaining and troubleshooting systems in Gas Turbine engine test facilities worldwide.
* Providing technical support to customers for software products.
* Analyzing customer inquiries, resolving issues, and delivering solutions.
* Tracking issues and generating reports using administrative systems.
* Contributing to process improvements and product enhancements.
* Traveling to customer sites for installation, maintenance, and reviews.
* Installing upgrades and participating in system commissioning.
* Supporting system configuration and long-term reliability.
* Managing hardware inventory and spares.
* Sharing feedback on software development and supporting design teams.
* Managing subcontractors for third-party services.
* Working collaboratively in a 24/7 shift environment.

Preferred qualifications:

* Degree or diploma in Computing/Software Engineering or related experience.
* At least five years of Linux system administration experience.
* Strong problem-solving skills for complex issues.
* Knowledge of measurement principles is a plus.
* Experience with Gas Turbine test facilities is advantageous.
* SC clearance is a benefit.
* Willingness to travel and hold a valid passport.

Ideal candidate qualities:

Act with integrity, build trust, understand customer needs, plan effectively, collaborate well, and adapt to change.

What we offer:

Our values include Engagement, Teamwork, Purposeful Action, Ownership, and Long-term Perspective. We welcome diverse ideas and promote growth through internal career opportunities. Our compensation package is competitive and comprehensive.

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