Carrier Management Specialist
Location: Newark Distribution Centre
Employment: Permanent, Full Time, Grade 2. Salary £28k-£30k depending on experience. Shift Pattern: Monday to Friday. Hybrid.
At Currys, we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best‑known retailer of tech, we’re proud of our service.
Responsibilities
* Gather and analyse data to measure customer and cost impact of Lost in Transit and Failed Collections.
* Provide recommendations based on findings to propose actionable improvements that benefit the customer and the business.
* Generate new insights by exploring innovative ways to use existing data or develop new insights reflecting the customer experience.
* Support operational reporting by assisting the Outsource Operations Manager with preparing and maintaining key departmental reports.
* Challenge carrier discrepancies by reclaiming costs from carriers when parcels are lost or collections fail, protecting customers and the bottom line.
* Strengthen relationships with carriers and 3PL providers by refining processes and driving efficiency.
Requirements
* Proven experience in an administrative role, supporting operations or supplier management functions, with extensive knowledge of Microsoft Excel, PowerPoint and internal systems.
* Strong analytical abilities with a track record of gathering, analysing and interpreting data to drive decision‑making.
* Advanced Excel skills, confident using spreadsheets to create reports, analyse trends and manage data.
* Attention to detail, precision and accuracy in handling data, reporting and identifying discrepancies.
* Effective communication skills, with experience presenting findings and recommendations to stakeholders at all levels.
* Problem‑solving mindset, proactive in identifying issues and providing innovative, data‑backed solutions.
* Organisational skills, able to manage multiple priorities and deadlines while maintaining high standards.
* Customer‑focused thinking, committed to enhancing the customer journey whilst driving cost efficiencies.
* Formal qualification (desirable) in administration and analytics, or relevant demonstrable experience.
Benefits
* Performance‑related bonus
* Competitive pension scheme
* Product discounts on the latest tech
* A range of wellbeing initiatives
Why join us
We’ll support your development with new opportunities and ongoing training, and you’ll help shape our future as the biggest recycler and repairer of tech in the UK.
Every voice has a space at our table, and we’re committed to making inclusion and diversity part of everything we do.
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