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Lancaster Gate Assistance - Outsourced Motorcycle Claim Solutions.
Lancaster Gate Assistance is a specialist claims management and mobility business. Part of the Lexham group of companies, LGA provides market leading claims services to the UK motor market, with specific focus on 2-wheel vehicles.
We thrive on providing innovative claim solutions to the wider motorcycle insurance industry and their customers.
Lexham Insurance is a specialist insurance business, focussed predominantly on niche products for the UK motor market.
Formed in the year 2000, Lexham began life as a broker before launching an MGA in 2016. Since then, the business has grown exponentially, and we now employ almost 300 people across several divisions.
Our business is diverse and ever evolving, and incorporates an Insurer and a finance business, as well as a technical claims handling operation, a mobility business and a law firm.
We’re looking for a Credit Hire Recoveries Manager to join our fast-growing team.
The Credit Hire Recoveries Manager is responsible for the day-to-day running of our recoveries function. You’ll be the first point of contact for insurers, stakeholders and staff, and will oversee the smooth running of the recoveries function and its strategy.
This is your chance to make an impact by helping to continuously improve and shape our recoveries strategy and where your contributions will be valued and recognised.
Responsibilities
·Demonstrate a joined-up approach from the senior management team.
·Work with a wide range of stakeholders at all levels and from various parts of the business.
·Be able to clearly communicate with stakeholders to engage, influence and drive results.
·Delivering exceptional customer service across the business and this is demonstrated by both Google review, Net Promoter Score and Complaints.
·Ensure all monthly reports are completed accurately and within agreed timescales.
·Attend Management meetings to report on operational performance and status across the business.
·You will have full overall responsibility for the recoveries team including all people management related activities; the financial performance of the team; cash recovery, the quality outputs in addition to adherence to MI completion, service standards and processes across the team.
·You will be a highly motivated, positive individual with a passion for developing people in line with achieving results.
·Provide bespoke advice on more complex matters.
·Management of remote and inhouse team members, ensuring that all invoices move through the process in a timely manner and accurately worked.
·Communicate with third party insurers, clients, third parties and colleagues in the business to maximise opportunities whilst ensuring client relationships are maintained.
·To train and develop the team ensuring that appraisals, allocation of work and supervision is carried out.
·Undertake any other reasonable duties as may be required.
Operational Performance Management
·Oversee and report on operational performance, facilitating exception management via engagement with the claim’s leadership team.
·Delivering excellence against the key measures for the cash recovery, claims handling time, cost control.
·Plan and develop effective strategies to improve conversions and service standards across the business.
·Work closely with the senior management team to support the strategy and provide a strategic review and ensure improvement of the claims processes.
·Ensure our referral sources requirements are fully managed and met.
·Monitoring and reporting on the team’s productivity, claim volumes, handler file counts and claim settlements.
Claims Administration and Support
·Provide professional, efficient, and effective operational support to the claim’s teams, whilst ensuring that core operational tasks are completed within given SLA’s.
·Drive and support process improvement and business change by being a source of information and expertise to help drive the adoption of new initiatives for claims.
·Create and maintain documentation to support internal claim handling processes.
Qualifications
·Strong attention to detail and analytical skills
·Excellent communication and interpersonal skills
·Proven ability to work under pressure and manage multiple priorities in a fast paced.
·Experience with recovering credit hire invoices and the supporting case laws.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Insurance
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