2nd line service desk / field engineer

2nd Line Service Desk / Field Engineer
Location: St Ives, Cambridgeshire
Salary: £35,000-£40,000
Reports To: Service Desk Manager

The Opportunity

Our client is a growing IT services provider looking to add an experienced 2nd Line Service Desk / Field Engineer to their team. This is not you traditional servcie desk role, it combines remote support, on-site client visits, project work, and technical escalations.

The successful candidate will be responsible for delivering high-quality IT support, resolving complex technical issues, and building strong relationships with clients. This role would suit someone who enjoys a mix of service desk and field-based work within a fast-paced MSP environment.

Key Responsibilities

• Act as an escalation point for 1st Line Support Engineers.
• Provide remote and on-site support to a range of clients.
• Troubleshoot and resolve issues across Microsoft 365, Windows Server, Active Directory, Azure, and networking environments.
• Install, configure, and deploy IT hardware and software.
• Monitor systems, alerts, and patching to proactively identify issues.
• Support cloud and virtualisation platforms including Azure, AWS, Hyper-V, and VMware.
• Assist with infrastructure projects, deployments, and migrations.
• Work closely with th...