Job Description
This is an excellent opportunity for Deskside Support professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.
Key Responsibilities:
1. To Act as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.
2. Provide remote desktop support to users, resolving technical issues promptly and effectively.
3. Troubleshoot Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS
4. Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals.
5. Collaborate with other IT teams to ensure cohesive and comprehensive support for all IT systems.
6. Guide users with step-by-step instructions on installing applications.
7. Document ...