Alchemy is partnering with a well-established removals company based in North-West London to appoint an experienced Operations Manager. This position plays a key role in overseeing both household (HHG) and commercial (O&I) removals, across London and the surrounding areas, ensuring every move is delivered safely, efficiently, and to an exceptional standard.
Key Responsibilities:
* Oversee the planning and execution of household goods and commercial removals across London and surrounding areas.
* Coordinate removals crew, vehicle, and equipment scheduling to meet customer timelines and maximise operational efficiency.
* Manage day-to-day operational activity, including pre-move surveys, inventory control, loading/unloading, and transport logistics.
* Ensure compliance with all health & safety requirements, licensing regulations, and removals industry standards.
* Liaise with removals clients to confirm move plans, clarify services, and address specialist requirements such as packing or storage.
* Lead, supervise, and support operational teams, packers, movers, and drivers, including performance management and training.
* Maintain and monitor the removals company assets, ensuring vehicles, equipment, and materials remain in good working condition.
* Resolve operational issues, including delays, damage claims, and removals customer complaints, ensuring timely and professional outcomes.
* Identify opportunities to improve operational processes, reduce downtime, and enhance profitability.
* Prepare and review accurate removals jobs quotations, cost estimates, and final billing documentation.
Key Skills & Experience:
* Proven background within the removals or relocation industry, ideally across both commercial (O&I) and household (HHG) moves.
* Strong scheduling, logistics, and resource-management skills.
* Confident leadership capability with experience managing removals crews, drivers, and operational teams.
* Sound knowledge of removals-related compliance, health & safety, and transport/licensing regulations.
* Excellent customer-service skills, with the ability to communicate clearly, resolve issues, and maintain positive client relationships.
* Highly organised with strong attention to detail and the ability to manage multiple jobs simultaneously.