Director of Emergency Services (1-800-BOARDUP)
Insurcomm Restoration: Field-Based / Community-Facing | Full-Time | Territory-Based
About Us
Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.
As part of Fortify Companies, we are part of something bigger. Fortify’s roots are in restoration—helping families and businesses recover when disaster strikes. But we’re building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.
Through our partnership with 1-800-BOARDUP, we extend that mission directly into the communities we serve—providing immediate support to fire and disaster victims while building trusted relationships with emergency responders and local stakeholders.
Our Brand Values
* Safety first, always: We hold ourselves to the highest standard to protect our team, clients, and communities
* Showing up with a service heart: We help people move forward with empathy, respect, and care
* Bringing the energy: We act with urgency and accountability in every situation
* Predictability in the unpredictable: We deliver consistent, reliable service when it matters most
* Driving success together: We build strong partnerships that lead to better outcomes
About the Job
As Director of Emergency Services for 1-800-BOARDUP, you are the face of our organization within the emergency response community. This is a highly visible, relationship-driven role focused on supporting fire and disaster victims while building trusted partnerships with fire departments, law enforcement, emergency management teams, and community organizations.
You will lead local market development efforts, increase brand awareness, and ensure seamless coordination between victims, emergency responders, and Insurcomm's operations team. You will also perform hands‑on board-up and securing work at job sites and coordinate subcontractor scopes including roofing and structural work. This is a field-based role requiring regular presence at fire scenes, fire stations, and community events.
Think of this role as a community connector, first responder, and job producer: you bring compassion to victims, credibility to first responders, and you see jobs through from initial response to completion.
What You’ll Do
Community Engagement & Relationship Building
* Develop and maintain relationships with fire departments, police, EMS, dispatchers, emergency management directors, and Red Cross personnel
* Schedule and conduct meetings with fire chiefs, line officers, and personnel across all shifts to educate on 1-800-BOARDUP services
* Meet with fire marshals, arson investigators, and local officials to position Insurcomm as a trusted partner
* Represent the brand at fire scenes, fire stations, and community events
* Organize and participate in charity fundraising events that engage first responders and give back to the community
Victim Assistance & Response
* Provide direct support and guidance to fire and disaster victims through the 1-800-BOARDUP Victim Assistance Program
* Conduct timely follow-up communication with homeowners within the first 48 hours after an incident
* Assist in distributing victim assistance materials and ensuring resources reach those in need
* Maintain a compassionate, service-first approach during high-stress situations
Operational Coordination
* Perform hands‑on emergency board-up and securing work at job sites, including ground-floor entry points, windows, and doors
* Coordinate subcontractor work for services such as roofing tarping, debris removal, and structural securing
* Partner with crews, estimators, subcontractors, and sales teams to ensure seamless customer handoff and positive experience
* Maintain visibility throughout the job lifecycle from initial response through project completion
* Reinforce safety and quality standards in the field across both direct work and subcontracted scopes
Market Development & Strategy
* Track fire incidents and analyze local activity to identify growth opportunities and outreach priorities
* Maintain an up-to-date database of fire departments, emergency contacts, and service areas
* Develop and execute local awareness strategies aligned with company goals
* Deliver presentations to departments and community groups to reinforce brand positioning
Reporting & Planning
* Complete required onboarding and training programs, including the 1-800-BOARDUP Fast Track and 120‑Day Plan
* Submit regular activity reports, including board‑up volume and engagement metrics
* Contribute to annual budgeting and take ownership of performance against local market goals
* Participate in monthly calls and strategic alignment sessions with leadership
Ready to Join Us?
If you are passionate about helping people, building relationships, and making a visible impact in your community, we’d love to hear from you. Join Insurcomm and 1-800-BOARDUP in delivering support when it matters most.
Equal Opportunity Employer
Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment.
What You’ll Bring
Required
* Strong interpersonal and relationship‑building skills with the ability to engage diverse stakeholders
* Professional presence and communication skills in high‑pressure environments
* Ability to work independently in a field‑based, community‑facing role
* Strong organizational skills with attention to detail and follow‑through
* Willingness to be on‑call and respond to emergencies as needed
* Valid driver’s license and reliable transportation
Preferred
* Experience in fire service, emergency response, restoration, insurance, or related industries
* Familiarity with local emergency response networks and agencies
* Sales, business development, or community outreach experience
* Experience working with victims or in crisis‑response environments
What We Offer
Compensation & Benefits
* Part‑time, flexible schedule (approximately 20–25 hours per week)
* Competitive compensation structure
* Training and onboarding through 1-800-BOARDUP programs
* Opportunity to grow within a rapidly expanding organization
Culture & Opportunity
* High‑impact role embedded in the local community
* Opportunity to make a meaningful difference in people’s lives during times of crisis
* Direct collaboration with operations, sales, and leadership teams
* A mission‑driven organization focused on service, relationships, and results
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