Job Description
Team - Resource Planning
Working Pattern - Hybrid - 2 days per week in the Vitality Stockport or Bournemouth Office. Full time, 35 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
* Confident storyteller through data
* Collaborative influencer
* Engineer in enhancing platforms to create richer outputs
What this role is all about:
In this role, you’ll work closely with the Speech Analytics Manager to design, maintain, and optimise cutting-edge systems that turn spoken and written interactions into measurable intelligence. From configuring platform logic like scorecards and syntax to extracting and shaping data with SQL, Excel, and Power BI, you’ll translate complex language patterns into meaningful outputs that drive performance. Collaborating with QA, Operations, and our Knowledge & Insight Lab, you’ll ensure data is structured, accessible, and aligned with service goals—empowering targeted coaching, impactful reporting, and continuous improvement. If you’re passionate about how language influences behaviour, customer outcomes, and compliance, this is your opportunity to make a real difference.
Key Actions
1. Configure and maintain scorecards, proces...