Salary: £38,000 - 78,000 per year Requirements: Technical understanding of broadband technologies including ADSL, FTTC, FTTP, SOGEA Knowledge of LAN networking technologies such as Cisco and Meraki Experience with firewalls including Cisco, Fortinet, and Meraki Familiarity with WAN networking (Cisco, Huawei, OneAccess) Understanding of SD-WAN technologies like Meraki and Fortinet Knowledge of WLAN networking with Meraki and Aruba Familiarity with cellular networking (Digi, Teltonika) Experience with routing protocols (BGP, MPLS) Understanding of VoIP SIP telephony solutions and related handsets Ability to employ VPN and authentication solutions (e.g., Safenet, Fortinet) Strong leadership skills Excellent communication and listening skills Strong organizational and workload analysis abilities Professional written and verbal communication Excellent customer service skills Ability to work under pressure Creative problem-solving skills Integrity in conducting responsibilities Technical certifications such as Cisco CCNA, SIP School SSCA, or ITIL Foundation (desirable but not essential) Responsibilities: Manage and motivate a team of engineers towards customer satisfaction and swift fault resolution Develop a good technical understanding of our business product set Contribute to continual improvement of new and existing products Provide technical leadership and document best practices for support tiers Offer informal assistance and formal training to peers Maintain internal training documentation Manage escalations and promote a permanent fix culture Adhere to contractual SLAs Monitor and manage faults through to resolution Technologies: Aruba Cisco Support ITIL LAN MPLS Swift VPN WLAN REST More: At Redcentric, we are seeking a bright and enthusiastic individual to join our 2nd Line Technical Support team in Harrogate. We prioritize not only a technical mindset but also a strong desire to learn and develop a technical career while providing high-quality support to our customers. Our team operates within a 24 x 7 shift environment with a rolling continental shift pattern that includes both day and night shifts. We offer opportunities for professional growth and emphasize efficiency and continual service improvement. last updated 11 week of 2026