At Bath & North East Somerset Council we have one overriding purpose to improve people s lives. It s an exciting time to be working in housing at Bath & North East Somerset. We are implementing an organisational change programme and have recently launched our Housing Plan 2025-30 which sets out ambitious actions for housing over the next 5 years. We are now looking for an enthusiastic Homelessness Review & Policy Officer to join our high performing housing options and homelessness team tasked with making a real difference supporting families and individuals at risk of homelessness. About the role The postholder will report to the Homelessness Response Manager. They will be responsible for carrying out formal reviews of homelessness decisions, decisions not to provide temporary accommodation, investigating service complaints, and developing policy initiatives related to the prevention of homelessness and the reduction in the use of temporary accommodation. You will be an integral part of the homelessness response team, consisting of approximately 20-25 staff members who manage the complete spectrum of housing options and homelessness services, including housing allocations and the commissioning of housing support. This is a high-achieving team with a relatively low number of households in temporary accommodation, which is a testament to their great work. The post holder primary workplace is the Civic Centre, Keynsham. However, alternative workplaces, including home based working, can also be used with the agreement of the manager. Applications will be considered for those wishing to work on a part time or flexible hours basis. About You You will have: An in depth knowledge of housing and homelessness legislation and experience in providing frontline housing options or homelessness services. A Degree and/or a relevant specialist Housing qualification in Housing Advice or equivalent. Excellent communication skills in all forms with the ability to influence, use empathy to understand complex situations, and to advise others. Be capable of performing efficiently and effectively in a high-pressure, fast-paced environment, handling challenging client behaviours with composure, integrity, and effectiveness. You can expect A comprehensive induction Regular supervision with your line manager Extensive training opportunities, through the council s training package covering IT skills and Safeguarding and Child Protection courses Career development opportunities for example, apprenticeships, qualifications, shadowing and coaching opportunities Interested to find out more? If you are interested in this post and require more details after reading the job description or just to chat through the role and what s involved, please contact Ann Robins, the Homelessness Response Manager at Ann_Robins@bahnes.gov.uk. Interview date: 10/12/2025 No agencies, Please. *Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants. Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible About Bath and North East Somerset Council. Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. Why Bath and North East Somerset Council? We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs. Please note that this role is subject to an Enhanced/Basic DBS Check. Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.