About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well‑being, and peace of mind of those we serve.
You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.
We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.
About the Role
As a Premium Billing Analyst, you support the accurate and timely invoicing of clients, helping ensure premiums are billed correctly and in line with agreed processes. This role plays an important part in client experience, requiring ownership, attention to detail, and the ability to manage work in a fast‑paced, changing environment.
What You’ll Do
1. Manage a portfolio of clients, ensuring invoices are issued accurately and on time according to agreed billing schedules
2. Set up and maintain group information within billing and administration systems to support correct invoicing outcomes
3. Create manual invoices when required, ensuring accuracy and appropriate documentation
4. Respond to invoicing queries, working with internal teams and IT to investigate issues and see them through to resolution
5. Proactively explain invoices to clients, helping them understand what has been billed and why
6. Produce and share invoicing, commission, and credit control reports to support business needs
7. Monitor and follow up on outstanding premiums in line with credit control procedures
What You’ll Bring
8. Experience in billing, invoicing, or administration in an operational or finance environment
9. Strong numerical ability with a consistently high level of accuracy
10. Education to Higher Grade standard or equivalent, including Mathematics and English
11. Confidence using common PC applications, including Excel and Word
12. Ability to manage competing priorities and meet turnaround times
13. A customer‑focused approach to handling queries and resolving issues
Skills
Soft Skills
14. Clear written and verbal communication
15. Strong interpersonal skills and relationship management
16. Problem‑solving and follow‑through
17. Ability to work independently while collaborating with others
18. Comfort working under pressure and adjusting priorities
Technical / Functional Skills
19. Invoicing and billing processes
20. Data accuracy and reconciliation
21. Reporting and basic data analysis
22. Use of billing and administration systems
Nice to Have
23. Experience in healthcare, insurance, or financial services environments
24. Exposure to commission processing or broker payments
25. Experience supporting credit control activities
26. Familiarity working across multiple systems
Why Join Us
27. Competitive salary
28. Multicultural and hybrid working environment
29. Private Medical Insurance
30. Employee Wellbeing Benefits
31. Educational Development Program to support learning and career growth
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.