About the apprenticeship
Duties
What the team do:
The Customer Service team helps residents access council services quickly and efficiently. The team is often the first point of contact, handling enquiries by phone, email, online and in person. They also support the council’s complaint-handling process by listening to concerns, recording complaints accurately, providing clear information about next steps and ensuring issues are passed to the appropriate service for investigation.
The team’s role is to provide clear, friendly support and ensure residents get the help they need.
What you will get involved with:
•Meeting and greeting visitors at reception
•Providing helpful information and support to customers
•Handling general telephone enquiries and directing calls appropriately
•Recording and allocating enquiries on internal systems for response
Qualification
Customer Service level 2 and 3
Requirements
Qualifications
5 GCSE’s Grade C or above (or equivalent) including Welsh or English Language and Maths.Communication skills
Team working
IT experience
Work experience
Organisational skills
5 GCSE’s Grade C or above (or equivalent) including Welsh or English Language and Maths.
Maximum Level 3 (A-Level) qualification
Welsh language skills desirable
Skills
Communication skills
Team working
IT experience
Work experience
Organisational skills
5 GCSE’s Grade C or above (or equivalent) including Welsh or English Language and Maths.
Maximum Level 3 (A-Level) qualification
Welsh language skills desirable
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Coleg Cambria
Qualification
Foundation Level Apprenticeship in Customer Service
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Flintshire County Council
Flintshire County Council, Ty Dewi Sant
St. Davids Park, Ewloe
Deeside
CH5 3FF