You will help ensure the smooth running of the team by coordinating appointments, managing referrals, maintaining accurate records and supporting staff with essential administrative processes. You will play an important part in enabling clinicians to deliver timely, effective care by keeping systems up to date, organising meetings and training, and ensuring communication flows efficiently across the service. This is an excellent opportunity for someone who enjoys working collaboratively, can manage competing priorities, and takes pride in delivering high-quality administrative support. Your work will directly contribute to improving outcomes for young people in our community.
Responsibilities
* Handle the processing of incoming and outgoing correspondence
* Produce high-quality documents, reports and presentations
* Organise, coordinate and minute meetings, ensuring accurate records are maintained
* Support the planning and delivery of training events, including room bookings and logistics
* Manage own workload effectively, meeting deadlines and responding flexibly to urgent tasks
* Arrange new and follow‑up care appointments for children, young people and families
* Take messages, triage enquiries and direct them to the appropriate team members
* Monitor the referrals inbox and participate in the admin duty rota
* Maintain accurate, up-to-date diaries for the team
* Uphold strict confidentiality at all times
* Attend weekly MDT meetings when required and record discussions, actions and new referrals
* Input, maintain and retrieve information from relevant databases
* Support staff in using the Trust’s Electronic Patient Record system
* Order goods and services through the Trust procurement platform
* Participate in required training and ongoing professional development
* Carry out any other duties relevant to the role and service needs, including liaison with the Department of Social Care and Family Support
* All new starters will commence on the first Monday of each month following the Prepare to Care (P2C) induction programme, which offers up to 3 weeks of training
Essential criteria
* Evidence of good typing skills (e.g., RSA 111 or NVQ Level III in an admin‑related subject or equivalent)
* Educated to an appropriate standard of English language to undertake the job role
* Knowledge and understanding of confidentiality
* Organisational skills and the ability to prioritise work and meet deadlines, using own initiative
* Ability to manage workload and act independently
* Clear and accurate written and verbal communication skills
* Experience of providing secretarial or administrative duties
Desirable criteria
* ECDL or equivalent working knowledge of software programmes (e.g., Microsoft Office applications)
* Audio typing skills
* Minute or note‑taking experience
* Experience of working in a health environment
* Experience of working as part of a team in an office environment
* Experience of processes and procedures within this service area
The postholder will have access to vulnerable people as part of normal duties; therefore the role is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) and a Disclosure and Barring Service check will be required.
Equality: If you have a disability that meets the definition set out in the Equality Act 2010 and can prove you meet the essential criteria, please indicate that you wish to be considered under the Guaranteed Interview Scheme.
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