Second Line IT Support Technician, Reigate
Client: Class Technology Solutions Ltd
Location: Reigate, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 1f6bdaf2c285
Job Views: 3
Posted: 21.05.2025
Expiry Date: 05.07.2025
Job Description:
Second Line Technician needed to cover one of our clients' schools in the Reigate area.
Salary: Up to £32,000
Benefits: 25 days holiday, company pension scheme, Sage benefits
Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.
We are a leading managed service provider in the Education Sector, seeking a Second Line IT Support Engineer based at one of our client sites.
If you are looking for a company where you can make a real impact and be part of something exciting, we encourage you to join our team.
Your responsibilities will include:
* Provide specialist IT support to ensure high-quality learning facilities.
* Set up and check hardware and software for normal operation.
* Build and configure networked PCs, including standalone setup or via image deployment.
* Perform maintenance on user accounts, site servers, and cloud platforms.
* Maintain a solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
* Update and resolve Helpdesk tickets promptly.
* Run network monitoring reports or utilities following standard practices.
* Update asset lists for hardware and software on site.
* Follow disaster recovery and maintenance plans.
* Conduct system checks as guided.
* Potentially be assigned to project teams during school holidays.
Requirements:
* GCSE Grade 5 or above in Maths and English.
* A Level, BTEC, NVQ, or T-Level in a relevant subject.
* Industry qualification within the IT sector (Microsoft, Cisco, Aruba, Apple preferred).
* 2-3 years experience in an IT Helpdesk or Support environment.
* Solid understanding of wired and wireless networks and devices.
* Ability to work independently and in a team under pressure.
* Experience in the education sector is desirable but not essential.
* Technical troubleshooting and problem management skills.
* Driving license required as the site is hard to access via public transport.
We offer:
* An environment driven by passionate, people-focused company culture supporting staff development.
* Exceptional career development opportunities, including Microsoft/Apple training.
* Experience in high-level IT projects.
* Potential progression to senior management roles.
If interested and wanting to learn more, we look forward to hearing from you.
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