Description
JOB TITLE: Business Support Executive
LOCATION: Heathrow
REPORTING TO: General Manager
WORKING HOURS: 40 hours per week
SALARY: £15.52 per hour
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ROLE OVERVIEW AND PURPOSE
ABM UK is seeking a dedicated and detail-oriented Business Support Executive to provide administrative support and enhance operational efficiency within our organization. The ideal candidate will contribute to the success of our daily operations by providing comprehensive support across various business functions.
KEY RESPONSIBILITIES
* Planning all Cabin cleaning crews on a weekly basis to ensure correct resource coverage every day
* Allocate and process staff holiday in line with operational needs
* Authorise working hours to ensure staff are paid correctly.
* Plan and cover training to ensure compliance
* Communicate and engage with all staff
* Arrange overtime where required and other tasks
* Responsible for ensuring all staff trackers are fully up to date
* Log and track sickness and absence and feedback reports to the operations managers with staff details
* Collaborate with other support function departments, training, HR, planning, payroll
* Attend meetings and write notes to be shared with the team
* Lead and deliver new starter onboarding including ordering uniform and issuing lockers
* Carry out welcome sessions with all new starters to ensure they are trained on processes and rostering systems
* Support the operation with any requests to achieve business SLAs
* Actively seeks opportunities to work with the teams on board aircrafts
REQUIRED SKILLS AND EXPERIENCE
* Good interpersonal skills
* Excellent organisational and communication skills
* A people focused outlook
* A positive, self-motivated character and an ability to work as part of a team
* Experience in dealing with written / verbal complaints is essential, including the extraction and identification of issues and required outcomes in order to provide suitable written responses and resolutions
* Experience of using Microsoft Word and Outlook and Excel
* Excellent literary skills and customer service skills
* Excellent command of English language (minimum B2 Level English requirement)
* Excellent attention to detail