Overview
* Role: Customer Liaison Officer
* Employer: Mears Group PLC
* Location: Spennymoor
* Employment type: Full Time Permanent
* Hours: 42.5 hours per week, Monday – Friday
* Salary: up to £29,446.42 per annum
Responsibilities
As a Customer Liaison Officer you will be proactive and customer-focused to support the smooth delivery of our works by managing and enhancing the resident journey throughout the project. This is a hands-on role that involves engaging with residents on a daily basis — checking in to provide updates, answering any queries, and ensuring they are fully informed about the works taking place in or around their homes. A key responsibility will be to identify and log any resident vulnerabilities or specific needs, helping to minimise disruption and tailor our approach accordingly. The role also requires accurate and consistent logging of information such as daily progress, resident feedback, and any issues raised. You will work closely with the Site Manager and Assistant Site Manager, acting as a vital link between the site team and the residents. At times, you may also be required to liaise directly with clients, supporting clear communication and helping to uphold the highest standards of service and professionalism. This role is ideal for someone with excellent interpersonal skills, a calm and organised approach, and a genuine commitment to delivering a positive experience for residents.
Requirements
* Experience of working in a customer facing or service delivery role.
* GCSE (or equivalent) in English & Maths
* UK Driving Licence
* IT Literate – MS Office (Excel and Word)
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21, have held your licence for more than 3 months, and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
* Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
* Family friendly policies
Apply below or contact Francesca Swan (francesca.swan@mearsgroup.co.uk) to discuss your application.
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this. We hold an Endorser Award for the Career Transition Partnership, recognizing our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
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