GP Out of Hours Administrative Support Officer
The post holder will assist in the provision of a GP Out of Hours Service to the patients of Western Cheshire by supporting the clinical team in an administration capacity.
Part time - 32 hours per week (Overnight shifts 22:00‑08:00 (9.5 hour shifts) – please contact Ellie Malam for exact working pattern).
The Admin Team works on a rolling 4‑week rota. We are looking to recruit for the following shifts: Friday 18:30‑22:00 (3.5 hour shift), Friday 22:00‑08:00 (9.5 hour shift), Saturday 22:00‑08:00 (9.5 hour shift).
See Job Description For Further Details.
Clinical and Health Care
* To answer health professional phone line and add cases to SystmOne e.g. blood results, referrals from other health professionals or AVS calls.
* To support clinical, non clinical staff and Service Users by contributing to the smooth running of the service.
* Receive specimens from patients and record these on the audit trail to be taken to the lab.
* Chaperone as and when required.
Communication
* To act professionally as the first point of contact with service users and staff members using the service, whilst promoting good public relations.
* To liaise with other OOH providers to pass over patients outside of the Western Cheshire boundary area, in line with the cross border agreement or transfer of call details and communicate with staff in satellite bases to ensure the smooth running of the service.
* To attend staff meetings.
* To follow special notes procedures to add alerts to patient records; ensuring flow of communication between the service and other healthcare providers.
* To be responsible for handling telephone and face to face enquires, concerns or comments, answering telephone calls, taking messages and taking appropriate messages as necessary whilst mindful of confidentiality.
* To contact the Physical Health On-Call Tier 2 manager as required.
* To follow the Business Continuity Plan in the event of a service failure to ensure the continuous running of the service.
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